Can we get a dev response on shipping our orders for the hard copy of the game?

[WHS]

I see from the old beta forums that some people have commented their orders shipped but has not been able to track yet and had not gotten the order yet. I have called digital river and not been able to get anything from them but it's being packaged up. That was since this past Monday. Does it take a week to box it up? Anyway can you tell us what the process is going to be like for us waiting on packages to ship and when we can expect to receive them. I know shipping options are different for everyone. But, you might have some general idea. I'm specifically asking about US shipments but you can feel free to discuss others as well. I am sure I'm not the only one that has this kind of question.

Edit to my question: I said dev response but what I really want is a Community Manager or something to that fact responding. I am aware this matter has nothing to do with the dev team and typed before I worded it correctly. Thanks Shiroineko for helping me catch that. Digital River is not very helpful and is giving no information whatsoever.