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  1. #1
    Player
    Amako's Avatar
    Join Date
    Jul 2012
    Location
    Gridania
    Posts
    2
    Character
    Amako Gesshoku
    World
    Balmung
    Main Class
    Thaumaturge Lv 50

    1.0 Character Creation

    Do we know if there is anything that needs to be done in order to be able to get your free character recustomization/name change if you were unable to load the data you saved from benchmark? I haven't submitted anything but just want to make sure I don't have to. Any info would be nice thanks.
    (0)

  2. #2
    Player
    Johnist's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    839
    Character
    C'mohn Nunh
    World
    Coeurl
    Main Class
    Lancer Lv 60
    2013/08/22 08:09 Regarding the Character Appearance Change of Your Version 1.0 Characters
    We have confirmed an issue wherein players were unable the load their character data from the official benchmark when changing the appearance of their FINAL FANTASY XIV version 1.0 characters.

    In addition, we identified several display issues with the editing screen itself. Due to these display issues, players may have had a difficult time changing the appearance and/or character name of their characters.

    Therefore, we have decided to provide the following services.

    - Provide a one-time character name change.
    - Provide a one-time character appearance change.

    * Please note that we will only be providing the service to those who encountered problems during the character change process.

    We will follow-up once we have more information on the matter.

    We apologize for any inconvenience this may cause and thank you for your understanding.
    From the ARR Client News feed. At the moment, I think the only thing you can do is file a ticket or request GM support in game on Saturday.
    (0)

  3. #3
    Player
    Random's Avatar
    Join Date
    Apr 2012
    Posts
    33
    Character
    Happy Meal
    World
    Leviathan
    Main Class
    Archer Lv 1
    "* Please note that we will only be providing the service to those who encountered problems during the character change process."

    What I am wondering is if we're going to have to report that there was an issue, or if they already know of accounts that suffered from this issue.
    (0)

  4. #4
    Player
    Amako's Avatar
    Join Date
    Jul 2012
    Location
    Gridania
    Posts
    2
    Character
    Amako Gesshoku
    World
    Balmung
    Main Class
    Thaumaturge Lv 50
    Right that was my original question lost in my garble. Don't want to wait till game launches and miss out because I wasn't sure. Hopefully they will let us know in a bit more detail soon.
    (0)

  5. #5
    Player
    TMjolnir's Avatar
    Join Date
    Jul 2011
    Location
    Limsa Lominsa
    Posts
    46
    Character
    Thor Mjolnir
    World
    Excalibur
    Main Class
    Conjurer Lv 50
    Yeah I wanna know the answer to this issue. I had an issue at beta phase 4 it won't allow me to change the race of my Hyur to Highlander and I spent a great deal of my time remaking my Highlander only not to be able to save. This sux considering I was looking forward to this during beta. Where do I sign up?
    (0)