First let me clarify by saying I have no need for multiple service accounts. I'm not even sure why I have 2 right now, but I don't plan on playing multiple character simultaneously, so as far as I know, it's pointless for me to have 2.

Here's the everything: I played FFXIV 1.0. I pre-ordered the Digital Collector's Edition of FFXIV:ARR for Windows PC, and did so from the Square Enix site. I punched in my 18-digit serial code, and got my Early Access code. When I tried to activate the Early Access code, it asked which service account I would like to apply it to. These were my two options:

http://imgur.com/J9WODXI

The problem being that I played Open Beta for FFXIV:ARR on the first account, labelled "FFXIV 1." But somehow my purchase of the digital Collector's Edition seems to have attached itself to the account labelled "FFXIV 2." I don't know why or how, I suppose because (apparently) that's what service account FFXIV 1.0 used. I do not know or recall why or how 2 service accounts came to exist, but now my Main character is on a different account than the one my Collector's Edition seems to be associated with.

I don't know what to do. I have not linked my Early Access code to either of them yet, because I don't want to irreparably screw something up.

Does anyone have any insight on this?

I waited in the customer service chat queue for hours only to be told nobody's there to help me once I reached next in line. I will probably call the customer service number, but business hours are over for the day so I'll have to wait until tomorrow, which is pushing it awfully close to the Early Access window Which is why I'm grasping at straws now to see if anyone might be able to help me here.