Incorrect or no longer valid Pre-Order Code

[rsparrowk]

After the whole error 3 snafu, I was able to register the game and receive my pre-order code. However, when I i tried to redeem the code on PS3... I got a prompt:

"The code you entered may not be correct or no longer be valid.
Please check your entries."

I already submitted a ticket and got a ticket #. I am hoping to have this resolved before early access. Anyone else having the same issue?

I would try and wait for live chat or call, there are people that have been waiting for a response for weeks now. I am sure SE is doing everything they can to get support to everyone, but to make sure you get into EA, I would do live chat or call. IMO

[Rylgil07]

I didn't know you can chat/call them. I'll try to do that then.

[Rylgil07]

I cant find the link for live chat or call... Does anyone have that?

[Perthaneus-Magnum]

I cant find the link for live chat or call... Does anyone have that?

I just finished chatting with a PS3 rep and this is what he told me.

"David M: I do apologize however, after further research I found that the code is for a region that is not compatible with the region on your account. We will need to refer you to the publisher of this particular game, Square Enix, for further information and to process a new beta code. For your convenience, I have included the contact information for Square Enix below:

• Square Enix
310-846-0345
support.na.square-enix.com/"

[RaistlinMajere]

Early access hasn't started, but I was able to redeem my code fine.. None of that no subscription BS.. You'll have to have SE look into it.. may not get fixed by early release though...