EULA found here: http://support.na.square-enix.com/ru...1&tag=users_en

Section 4, part 1:

The minimum FINAL FANTASY XIV Subscription Fee includes the Playable Character Fee for one Playable Character, which comes with one free Retainer Character. For each additional Playable Character you activate, your FINAL FANTASY XIV Subscription Fee will increase. You may activate a limited number of Playable Characters.
This implies that each character created beyond the first incurs an additional fee. It does not seem to refer to the current subscription model, as outlined on the product page for FFXIV.

Lastly, this part of the EULA references an additional cost for hiring retainers beyond the first, which conflicts the in-game tutorials, stating that we can hire two.

Which are the players to believe? The EULA, which is seemingly outdated and references 1.0 subscription models, or the more recent information, but which as users we have not agreed to?