Software Token issues

[autumnrain26]

Since the chat client held me up for 2 hours and then hung up on me when I was like 3rd in line. I will post this here.
I am trying to download my Software Token app so that I can secure my account but the system doesn't seem to recognize the key that my preorder key gave me as a copy of FF14, however, the PC client seems to recognize it as it doesn't tell me that there are not any active service accounts on my account or whatever anymore.

[Aguas_PT]

I want the app too, and may be mistaken, but i think you'll need to register the game to the account first (not early access), and that's only possible on the 27th.

[autumnrain26]

I want the app too, and may be mistaken, but i think you'll need to register the game to the account first (not early access), and that's only possible on the 27th.

That is highly probable, but I was thinking that the preorder code from the preorder bonus code would be considered registering the game to your account, but I guess that I am wrong..

[Xetyline]

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

Regards,
Xetyline