Since the chat client held me up for 2 hours and then hung up on me when I was like 3rd in line. I will post this here.
I am trying to download my Software Token app so that I can secure my account but the system doesn't seem to recognize the key that my preorder key gave me as a copy of FF14, however, the PC client seems to recognize it as it doesn't tell me that there are not any active service accounts on my account or whatever anymore.