There was info on this matter (I think so)
In addition, we identified several display issues with the editing screen itself. Due to these display issues, players may have had a difficult time changing the appearance and/or character name of their characters.

Therefore, we have decided to provide the following services.

- Provide a one-time character name change.
- Provide a one-time character appearance change.
http://forum.square-enix.com/ffxiv/t...1.0-Characters