Quote Originally Posted by Fawnlin View Post
I am a legacy player returning from 1.0. Upon first login in phase 4, I had the option to change my character. I did so, changing everything from race to my name. The appearance changes all took place without fail. However, my name failed to change.

Did this happen to anyone else?

I contacted a GM immediately Friday morning, but they claimed they could not help me.
I contacted the Square-Enix support website and was given a case number and told I would be contacted within 2 days. It has been 6 days.

I would appreciate some guidance if this happened to anyone else as to what you did to fix the issue. Or perhaps some guidance from a dev as to what can be done regarding this.

Lastly, I know we will receive the item "Fantasia" which will allow (at the very least) appearance changes. Does anyone know if it allows a name change, as well?

Thank you very much for your time and consideration!
Hi there, same problem here. I have my new looks, but am stuck with the old name. A rep confirmed the vial will not allow name changing. So
hopefully SE can address this problem that some of us are having. Good luck!