Legacy Player - Name Unchanged

[Fawnlin]

I am a legacy player returning from 1.0. Upon first login in phase 4, I had the option to change my character. I did so, changing everything from race to my name. The appearance changes all took place without fail. However, my name failed to change.

Did this happen to anyone else?

I contacted a GM immediately Friday morning, but they claimed they could not help me.
I contacted the Square-Enix support website and was given a case number and told I would be contacted within 2 days. It has been 6 days.

I would appreciate some guidance if this happened to anyone else as to what you did to fix the issue. Or perhaps some guidance from a dev as to what can be done regarding this.

Lastly, I know we will receive the item "Fantasia" which will allow (at the very least) appearance changes. Does anyone know if it allows a name change, as well?

Thank you very much for your time and consideration!

[Volsung]

I am a legacy player returning from 1.0. Upon first login in phase 4, I had the option to change my character. I did so, changing everything from race to my name. The appearance changes all took place without fail. However, my name failed to change.

Did this happen to anyone else?

I contacted a GM immediately Friday morning, but they claimed they could not help me.
I contacted the Square-Enix support website and was given a case number and told I would be contacted within 2 days. It has been 6 days.

I would appreciate some guidance if this happened to anyone else as to what you did to fix the issue. Or perhaps some guidance from a dev as to what can be done regarding this.

Lastly, I know we will receive the item "Fantasia" which will allow (at the very least) appearance changes. Does anyone know if it allows a name change, as well?

Thank you very much for your time and consideration!

Hi there, same problem here. I have my new looks, but am stuck with the old name. A rep confirmed the vial will not allow name changing. So
hopefully SE can address this problem that some of us are having. Good luck!

[Kuroi_Tsuki]

There was info on this matter (I think so)

In addition, we identified several display issues with the editing screen itself. Due to these display issues, players may have had a difficult time changing the appearance and/or character name of their characters.

Therefore, we have decided to provide the following services.

- Provide a one-time character name change.
- Provide a one-time character appearance change.

http://forum.square-enix.com/ffxiv/t...1.0-Characters

[Fawnlin]

Thanks so much, Kuroi_Tsuki! Good to know I'm not alone in this and they will address our issue!

[Fawnlin]

Hmm, hopefully my trouble ticket number qualifies me as one of "those who encountered problems during the character change process".

[Messor]

I had the same issue and my name change didn't happen. Will be nice to have the chance to do it now.

[rsparrowk]

I am a legacy player returning from 1.0. Upon first login in phase 4, I had the option to change my character. I did so, changing everything from race to my name. The appearance changes all took place without fail. However, my name failed to change.

Did this happen to anyone else?

I contacted a GM immediately Friday morning, but they claimed they could not help me.
I contacted the Square-Enix support website and was given a case number and told I would be contacted within 2 days. It has been 6 days.

I would appreciate some guidance if this happened to anyone else as to what you did to fix the issue. Or perhaps some guidance from a dev as to what can be done regarding this.

Lastly, I know we will receive the item "Fantasia" which will allow (at the very least) appearance changes. Does anyone know if it allows a name change, as well?

Thank you very much for your time and consideration!

I tried changing my name and outlook on my 1.0 character (although I wont play it for a few months) but got error 3102 after the whole process...After 3 times of trying and getting that error I gave up. Hope it's fixed in EA.