I'm particularily impressed that they got the pre-order bonus items to those in game, that's great. How about those of us who can't even access anything.

I also found out the hard way that if you're past 6pm PST it won't connect you to an agent but it will let you sit in queue for however long past that thinking that you'll get someone.

I worked in CS for seven years and that's ridiculous. Either pay people over time to finish everyone in the queue before 6pm or kick everyone still waiting out at 6 to at least not get their hopes up for nothing. The latter is still really crappy.