Early Access code - Wrong Region

[Kazielle]

I just waited in the live chat queue for 2 hours, finally got to position 1 from 300 and something...

and then...

"Status: Canceled
There are no agents available to chat with you right now. Please try again later. "

I never EVER say anything like this but: fuck you Square Enix. Seriously. You're the worst company I've ever had the displeasure of dealing with. From being given incompatible region codes to not having my ticket responded to EVER to a thousand errors to not being able to make characters on my friend's servers to WAITING AT MY COMPUTER FOR TWO HOURS ONLY TO BE DISCONNECTED WHEN I'M #1 IN QUEUE...to solve a problem entirely on their end...

there aren't words to express how I'm feeling. I'm not going to be able to play now because it won't let me register copies of the game i have ALREADY PAID FOR.

I've never experienced something so ridiculous in my life.

[woobikus]

I'm particularily impressed that they got the pre-order bonus items to those in game, that's great. How about those of us who can't even access anything.

I also found out the hard way that if you're past 6pm PST it won't connect you to an agent but it will let you sit in queue for however long past that thinking that you'll get someone.

I worked in CS for seven years and that's ridiculous. Either pay people over time to finish everyone in the queue before 6pm or kick everyone still waiting out at 6 to at least not get their hopes up for nothing. The latter is still really crappy.

[rapidDREAM]

I just waited in the live chat queue for 2 hours, finally got to position 1 from 300 and something...

and then...

"Status: Canceled
There are no agents available to chat with you right now. Please try again later. "

I never EVER say anything like this but: fuck you Square Enix. Seriously. You're the worst company I've ever had the displeasure of dealing with. From being given incompatible region codes to not having my ticket responded to EVER to a thousand errors to not being able to make characters on my friend's servers to WAITING AT MY COMPUTER FOR TWO HOURS ONLY TO BE DISCONNECTED WHEN I'M #1 IN QUEUE...to solve a problem entirely on their end...

there aren't words to express how I'm feeling. I'm not going to be able to play now because it won't let me register copies of the game i have ALREADY PAID FOR.

I've never experienced something so ridiculous in my life.

I had the same problem, but I can assure you if you get ahold of a agent they will fix it ASAP. It took since Thursday through trying different channels but I finally got my code.

Agent Austin P (Responding)
Agent Austin P: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Austin P: While I look over your ticket information, may I have your first name please?
You: Ty
Agent Austin P: Hi Ty, can I have your Square Enix ID?
You: blahblahblah
Agent Austin P: I see that the code you received for early access on the ps3 is an invalid code?
You: Yes, it gave me a European PS3 code which I cannot redeem on the store because I'm in North America.
Agent Austin P: Have you tried entering your code in the http://preorder.na.finalfantasyxiv.com again?
You: Multiple times. It always gives me the same PS3 code.
Agent Austin P: Ok, I will provide you with a new code.
Agent Austin P: The new code is: ****-****-****
Agent Austin P: Are there any different issues I can assist you with right now?
You: No. That was my only concern.
Agent Austin P: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
You: Thank you, and take it easy!
Agent Austin P has disconnected.

I had to try the chat twice, but it worked. FINALLY. Godspeed.

[woobikus]

I figured it would be as easy as that. It can't be that hard to sift through the email tickets to find those that mention wrong region ps3 codes and send out new generated codes.

I know how email support works, I've done it but email queue be damned there's people that have yet to have a single comment about their situation on the boards, no communication from SE and no fix to remedy not even being able to sit in the lines to log in.

There's such a thing as prioritizing tickets.

I'd love to sit on chat for several hours waiting but this damn job keeps getting in the way. I should take a day off work to wait for live chat... :P!