Early Access code - Wrong Region

[DemonRay888]

OMG! REFUND!!! Thank God you stupid GMG!

[Eder]

SERIOUSLY?!?! NICE! I opened a support ticket already in GMG a few hours ago. No reply yet though. Did you explicitly demand a refund? What I told them is that I should be reassured an NA code on launch.

I just opened a ticket also. Demon, does your receipt actually say "NA" in the title of game? If so, GMG have definitely screwed up. If not, your IP address may not be considered to be North America according to GMG's website. (This is how they "determine" which region you should fit into). If you didn't explicitly buy the NA version, I would be asking for store credit and then repurchasing again with that in mind. However you will have to pay slightly more because they no longer have a 25% discount, only a 20% discount (code is on the home page).

EDIT: never mind. Wow you got lucky Demon, a full credit.... the other guy only got store credit... and I didn't get any response yet.... I would NOT buy from GMG, just go straight to Amazon. At least they have good cancellation policies.

[Robertyne]

Well, I'm sick to death of having to wait for this rubbish. If someone has an RAAE and needs an RAAU, reply and we can affect a trade somehow.

I wonder if this affects Collector's Edition bonuses...

[Deeseeg]

Well, heres what I did. Traded early access codes, canceled my order, and now I'm just gonna get the retail code from Gamestop. I think I learned my lesson about digital downloads... especially with Square Enix and the nightmare they call support.

[Feichai]

Well, I'm sick to death of having to wait for this rubbish. If someone has an RAAE and needs an RAAU, reply and we can affect a trade somehow.

I wonder if this affects Collector's Edition bonuses...

Successfully traded. Thanks Robertyne!

[milosralevic]

hey I have an RAAE and am looking for an RAAU code.


We can chat via email first if that will make you more comfortable.

WHY U TOO FAST.

[Grayven]

After three days of struggling with the region code mismatch (PC, am NA but received EU code), trying every combination of work-arounds and other computers, I made it through to live chat support today.

It took a while, and they collected a bunch of information (email, where I bought from, etc) to validate my request, but in the end provided me with a new and working early access key.

So - there's still time before early access, it's worth trying to get through and get your key. Their hours are 9-6pm pacific time. We shouldn't have to do this of course, but I'd rather be playing than spending all day annoyed tomorrow.

Opening an email ticket did not help at all. first ticket somehow made it to EU support, and they took 30 hours to answer. Second ticket is still open after 24 hours - I'm going to close it now.

[seraseth]

It took a while, and they collected a bunch of information (email, where I bought from, etc) to validate my request, but in the end provided me with a new and working early access key.

So it seems phone/live chat are finally just giving replacement keys, if you give them your 18/20 keys to prove you have it. Probably a good idea to try one or the other for anyone who still has a mismatched region key.

[Celyth]

What's the website to their live support information? i saw one for FFXI

[DemonRay888]

I just opened a ticket also. Demon, does your receipt actually say "NA" in the title of game? If so, GMG have definitely screwed up. If not, your IP address may not be considered to be North America according to GMG's website. (This is how they "determine" which region you should fit into). If you didn't explicitly buy the NA version, I would be asking for store credit and then repurchasing again with that in mind. However you will have to pay slightly more because they no longer have a 25% discount, only a 20% discount (code is on the home page).

EDIT: never mind. Wow you got lucky Demon, a full credit.... the other guy only got store credit... and I didn't get any response yet.... I would NOT buy from GMG, just go straight to Amazon. At least they have good cancellation policies.

Yo Eder! Yeah, I'm in the Philippines right now, so I'm sure they did not give me an NA game, thus my retail game will probably be EU. Refund I think was the way to go. I don't care about the 25% discount anymore. A few dollars is not worth the hassle! I'm now going to wait for them to refund in the bank, then I'm going to buy two copies of the Amazon one.

Now I feel bad that I cancelled the preorder. I hope there's a way for me to reorder the same copy that gave me the early access code I've already registered in my SQEX account.