Early Access code - Wrong Region

[diremane]

=[ Are you serious? GMG sent euro keys when they put up the game as NA? I thought I was just having the region bug! =/
So the only way out is buy another copy?

[Eder]

=[ Are you serious? GMG sent euro keys when they put up the game as NA? I thought I was just having the region bug! =/
So the only way out is buy another copy?

Some people got Euro keys. GMG decided to be "clever" and give you keys based on your IP address. If you were not overseas on vacation or business, or were not masking your IP when you purchased from them, you *should* be ok.

If you were inadvertently assigned a Euro key though, GMG will not refund or exchange, and SqEx will tell you there is "nothing" they can do. After a 5 hour wait in the support queue. Also, no amount of re-entering the 18 digit key for redemption on the SE site will produce an NA 20 digit key since you technically actually bought a Euro key. GG.

[diremane]

Amazing news to everyone who purchased NA version from GMG and got the EU instead: They just refunded my money so I could buy the NA version this time! Just open a ticket at their site, be polite! Took me 2 hours to get the reply, but gosh am I happy! =D

Rejoice! :smile:

[DemonRay888]

Amazing news to everyone who purchased NA version from GMG and got the EU instead: They just refunded my money so I could buy the NA version this time! Just open a ticket at their site, be polite! Took me 2 hours to get the reply, but gosh am I happy! =D

Rejoice! :smile:

SERIOUSLY?!?! NICE! I opened a support ticket already in GMG a few hours ago. No reply yet though. Did you explicitly demand a refund? What I told them is that I should be reassured an NA code on launch.

[Eder]

SERIOUSLY?!?! NICE! I opened a support ticket already in GMG a few hours ago. No reply yet though. Did you explicitly demand a refund? What I told them is that I should be reassured an NA code on launch.

I just opened a ticket also. Demon, does your receipt actually say "NA" in the title of game? If so, GMG have definitely screwed up. If not, your IP address may not be considered to be North America according to GMG's website. (This is how they "determine" which region you should fit into). If you didn't explicitly buy the NA version, I would be asking for store credit and then repurchasing again with that in mind. However you will have to pay slightly more because they no longer have a 25% discount, only a 20% discount (code is on the home page).

EDIT: never mind. Wow you got lucky Demon, a full credit.... the other guy only got store credit... and I didn't get any response yet.... I would NOT buy from GMG, just go straight to Amazon. At least they have good cancellation policies.

[DemonRay888]

I just opened a ticket also. Demon, does your receipt actually say "NA" in the title of game? If so, GMG have definitely screwed up. If not, your IP address may not be considered to be North America according to GMG's website. (This is how they "determine" which region you should fit into). If you didn't explicitly buy the NA version, I would be asking for store credit and then repurchasing again with that in mind. However you will have to pay slightly more because they no longer have a 25% discount, only a 20% discount (code is on the home page).

EDIT: never mind. Wow you got lucky Demon, a full credit.... the other guy only got store credit... and I didn't get any response yet.... I would NOT buy from GMG, just go straight to Amazon. At least they have good cancellation policies.

Yo Eder! Yeah, I'm in the Philippines right now, so I'm sure they did not give me an NA game, thus my retail game will probably be EU. Refund I think was the way to go. I don't care about the 25% discount anymore. A few dollars is not worth the hassle! I'm now going to wait for them to refund in the bank, then I'm going to buy two copies of the Amazon one.

Now I feel bad that I cancelled the preorder. I hope there's a way for me to reorder the same copy that gave me the early access code I've already registered in my SQEX account.

[Eder]

Now I feel bad that I cancelled the preorder. I hope there's a way for me to reorder the same copy that gave me the early access code I've already registered in my SQEX account.

I'm surprised you were able to buy from Amazon from outside the US, unless you have a US address. Anyway, I don't think you have to worry about using up the pre-access code from Amazon, it's only valid for 1 week anyway. What matters is getting the correct code for retail.