Um, yes there is a way. Dont go to the eu site to get the 20 digit code. You have to go to NA so: preorder.na.finalfantasy.com... You have to go to your respected region to get the correct code. People giving you the EU site is just dumb. Most of the ones that are posting it is form the EU part of the world. So all in all you need to be on the NA site to get the correct code.

Also on the phone number there is a toll free and a region number. If your not calling the 1888 number then its not toll free. Find the toll free number and call it. If you are getting long distance charges then you are using a landline. Who uses that any more? In the next 10 years lanline will not be use any more. Its a dieing field.