Early Access code - Wrong Region

[Nali]

My issue is I'm in the EU, I bought an EU copy of the game from the Store, got the EA code (Which I assume is EU) But the site they gave in the email says that the code is the wrong region, unfortunately my account is apparently set to the Americas for some reason, I don't know if I just didn't pay attention or what, but I should be able to use the code I got with my game, otherwise there's a real problem here, being able to buy EU products with an account apparently set to America.

If it's an EU code, it should start with RAAE. If it's a NA code, it starts with an RAAU. I have an EU RAAE code for PC. If you have an RAAU code, I'll trade you - that should solve the issue really.

[Retsugi]

If it's an EU code, it should start with RAAE. If it's a NA code, it starts with an RAAU. I have an EU RAAE code for PC. If you have an RAAU code, I'll trade you - that should solve the issue really.

Sadly it's an EU code.

[monds]

first of i had the same problem gave me a EU code twice for early acces the 20 digit code a few thing worker first of delete you history completely(or use incognito) and try again so it dosnt keep bringing you to the same spot. second go to your profile on square enix site where you see your games and change your language to english US or UK or wte if you have UK as language that for some reason has been default for us it will keep sending you to the eu website. if you do these thing when you enter your 18 digit code it should give you the EA code 20 digit right there on that page without waiting on the email and it should work work for me and three of my friends.
and yes NA is RAAU and EU is RAAE

[seraseth]

first of i had the same problem gave me a EU code twice for early acces the 20 digit code a few thing worker first of delete you history completely(or use incognito) and try again so it dosnt keep bringing you to the same spot. second go to your profile on square enix site where you see your games and change your language to english US or UK or wte if you have UK as language that for some reason has been default for us it will keep sending you to the eu website.

I've done all that, still EU code

[monds]

did you copy paste all the links again or start from scratch

[seraseth]

did you copy paste all the links again or start from scratch

Cleaned all caches, restarted in 3 dif browsers, incognito mode, everything, typed in from scratch.

[monds]

Cleaned all caches, restarted in 3 dif browsers, incognito mode, everything, typed in from scratch.

in that case not sure what else to tell you cause all these have worked for several people including my friends
does the url send you to EU or NA

[Calastir]

Cleaned all caches, restarted in 3 dif browsers, incognito mode, everything, typed in from scratch.

And you double checked the social site actually had you logged into NA and not EU? You can click the dropdown on the preorder redeem page and hover over the links there for profile and settings. Make sure the links are na.square-enix.com and not eu.square-enix.com

[seraseth]

And you double checked the social site actually had you logged into NA and not EU? You can click the dropdown on the preorder redeem page and hover over the links there for profile and settings. Make sure the links are na.square-enix.com and not eu.square-enix.com

Yup, edited my profile to add name/country/language. And always moused over profile to make sure it was pointing to NA not EU before entering code


edit: I'm wondering if it has to do with when you first entered the code. I first got mine to go through early morning the 21st. I've seen a number of ppl who entered it the first time later managed to fix theirs.

[Retsugi]

first of i had the same problem gave me a EU code twice for early acces the 20 digit code a few thing worker first of delete you history completely(or use incognito) and try again so it dosnt keep bringing you to the same spot. second go to your profile on square enix site where you see your games and change your language to english US or UK or wte if you have UK as language that for some reason has been default for us it will keep sending you to the eu website. if you do these thing when you enter your 18 digit code it should give you the EA code 20 digit right there on that page without waiting on the email and it should work work for me and three of my friends.
and yes NA is RAAU and EU is RAAE

By delete history you mean the browser cache? And where does the second code come from?
The only one I have seen is the Early Access code, I don't recall getting another.