I finally chatted with live support, who asked a lot of questions, my id, my 18 code, my 20 code, etc, then finally just said, "Thank you for the information. This is a known issue we are doing our best to fix. Our goal is to have everyone playing by the 24th. Please keep an eye on the FFXIV site and twitter page for any updates."

edit: they did ask which sqex id i wanted the early access applied to before saying it's a known issue... so perhaps if they dont fix it, they'll have a manual application or something...