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  1. #1
    Player
    Nali's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    23
    Character
    Nali Kurashi
    World
    Excalibur
    Main Class
    Arcanist Lv 60
    Quote Originally Posted by Calastir View Post
    Its been fixed since yesterday. You just re-submit your 18 digit code and it gives you a proper NA one. Make sure your social site settings are correctly set to US.
    Unfortunately I have the exact opposite situation as the OP - I am NA and no matter what I do, my settings keep changing me back to being UK. So all I get are EU codes, despite the fact that my official account says The Americas. :/

    If you guys can't get your regions fixed, I'll be happy to trade my EU (PC) code for someone's NA, sigh...
    (0)

  2. #2
    Player
    Retsugi's Avatar
    Join Date
    Aug 2013
    Posts
    26
    Character
    Virtus Letalis
    World
    Diabolos
    Main Class
    Gladiator Lv 5
    Quote Originally Posted by Nali View Post
    Unfortunately I have the exact opposite situation as the OP - I am NA and no matter what I do, my settings keep changing me back to being UK. So all I get are EU codes, despite the fact that my official account says The Americas. :/
    If you guys can't get your regions fixed, I'll be happy to trade my EU (PC) code for someone's NA, sigh...
    My issue is I'm in the EU, I bought an EU copy of the game from the Store, got the EA code (Which I assume is EU) But the site they gave in the email says that the code is the wrong region, unfortunately my account is apparently set to the Americas for some reason, I don't know if I just didn't pay attention or what, but I should be able to use the code I got with my game, otherwise there's a real problem here, being able to buy EU products with an account apparently set to America.
    (0)
    Last edited by Retsugi; 08-23-2013 at 04:48 AM.

  3. #3
    Player
    Calastir's Avatar
    Join Date
    Aug 2013
    Posts
    113
    Character
    Calast'ir Ravendark
    World
    Balmung
    Main Class
    Gladiator Lv 20
    Quote Originally Posted by Retsugi View Post
    My issue is I'm in the EU, I bought an EU copy of the game from the Store, got the EA code (Which I assume is EU) But the site they gave in the email says that the code is the wrong region, unfortunately my account is apparently set to the Americas for some reason, I don't know if I just didn't pay attention or what, but I should be able to use the code I got with my came, otherwise there's a real problem here, being able to buy EU products with an account apparently set to America.
    The 20 digit codes are region locked and have to match the region of your account. All EU codes start with RAAE and all NA codes start with RAAU. If your account region is wrong I assume you will need to contact them and get it fixed. Posting here isn't going to do that.
    (0)

  4. #4
    Player
    Nali's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    23
    Character
    Nali Kurashi
    World
    Excalibur
    Main Class
    Arcanist Lv 60
    Quote Originally Posted by Retsugi View Post
    My issue is I'm in the EU, I bought an EU copy of the game from the Store, got the EA code (Which I assume is EU) But the site they gave in the email says that the code is the wrong region, unfortunately my account is apparently set to the Americas for some reason, I don't know if I just didn't pay attention or what, but I should be able to use the code I got with my game, otherwise there's a real problem here, being able to buy EU products with an account apparently set to America.
    If it's an EU code, it should start with RAAE. If it's a NA code, it starts with an RAAU. I have an EU RAAE code for PC. If you have an RAAU code, I'll trade you - that should solve the issue really.
    (0)

  5. #5
    Player
    Retsugi's Avatar
    Join Date
    Aug 2013
    Posts
    26
    Character
    Virtus Letalis
    World
    Diabolos
    Main Class
    Gladiator Lv 5
    Quote Originally Posted by Nali View Post
    If it's an EU code, it should start with RAAE. If it's a NA code, it starts with an RAAU. I have an EU RAAE code for PC. If you have an RAAU code, I'll trade you - that should solve the issue really.
    Sadly it's an EU code.
    (0)

  6. #6
    Player
    monds's Avatar
    Join Date
    Aug 2013
    Posts
    29
    Character
    Nalah Kaname
    World
    Cactuar
    Main Class
    Conjurer Lv 50

    this sovled this for me and my friends

    first of i had the same problem gave me a EU code twice for early acces the 20 digit code a few thing worker first of delete you history completely(or use incognito) and try again so it dosnt keep bringing you to the same spot. second go to your profile on square enix site where you see your games and change your language to english US or UK or wte if you have UK as language that for some reason has been default for us it will keep sending you to the eu website. if you do these thing when you enter your 18 digit code it should give you the EA code 20 digit right there on that page without waiting on the email and it should work work for me and three of my friends.
    and yes NA is RAAU and EU is RAAE
    (0)

  7. #7
    Player
    seraseth's Avatar
    Join Date
    Aug 2013
    Posts
    442
    Character
    Velikayl Minx
    World
    Ultros
    Main Class
    Dancer Lv 90
    Quote Originally Posted by monds View Post
    first of i had the same problem gave me a EU code twice for early acces the 20 digit code a few thing worker first of delete you history completely(or use incognito) and try again so it dosnt keep bringing you to the same spot. second go to your profile on square enix site where you see your games and change your language to english US or UK or wte if you have UK as language that for some reason has been default for us it will keep sending you to the eu website.
    I've done all that, still EU code
    (1)

  8. #8
    Player
    monds's Avatar
    Join Date
    Aug 2013
    Posts
    29
    Character
    Nalah Kaname
    World
    Cactuar
    Main Class
    Conjurer Lv 50
    did you copy paste all the links again or start from scratch
    (0)

  9. #9
    Player
    seraseth's Avatar
    Join Date
    Aug 2013
    Posts
    442
    Character
    Velikayl Minx
    World
    Ultros
    Main Class
    Dancer Lv 90
    Quote Originally Posted by monds View Post
    did you copy paste all the links again or start from scratch
    Cleaned all caches, restarted in 3 dif browsers, incognito mode, everything, typed in from scratch.
    (0)

  10. #10
    Player
    Retsugi's Avatar
    Join Date
    Aug 2013
    Posts
    26
    Character
    Virtus Letalis
    World
    Diabolos
    Main Class
    Gladiator Lv 5
    Quote Originally Posted by monds View Post
    first of i had the same problem gave me a EU code twice for early acces the 20 digit code a few thing worker first of delete you history completely(or use incognito) and try again so it dosnt keep bringing you to the same spot. second go to your profile on square enix site where you see your games and change your language to english US or UK or wte if you have UK as language that for some reason has been default for us it will keep sending you to the eu website. if you do these thing when you enter your 18 digit code it should give you the EA code 20 digit right there on that page without waiting on the email and it should work work for me and three of my friends.
    and yes NA is RAAU and EU is RAAE
    By delete history you mean the browser cache? And where does the second code come from?
    The only one I have seen is the Early Access code, I don't recall getting another.
    (0)

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