Quote Originally Posted by kazin View Post
I was in the same boat as everyone here this morning. I tried all the suggestions: re-redeeming, setting language, filling out profile, etc.

My suggestion (it worked for me!), although it's a painful one, is:
1) Open support ticket at support.na.square-enix.com.
** Provide your 6-3-6-3 code and your broken 20 digit code
2) Call US support center 1-858-790-7529 (during business hours!!)
3) WAIT! I was on hold for just under THREE (3) hours!
4) Give the tech who answers your ticket number, calmly and politely explain the problem, and answer any questions they have.
** I was asked where I preordered from, what URL the retailer told me to redeem at, what my 6-3-6-3 code was, what my incorrect region 20 digit code was, etc.
5) Tech will give you a new code (hopefully?) and wait on the phone while you enter it
6) Say "thank you!" and hang up; then relax until Saturday!
u realize their number is NOT toll free right? so that will do nothing but run up your phone bill just for them to tell you that they can't give you anything.