Early Access code - Wrong Region

[jab2003]

Whatever you do, don't wait for SE customer service to help you. I've learned that a looooong time ago. You are pretty much on your own in their games.

Either 1) get a new code from the place you bought the game (cancel/reorder) or 2) trade with someone.

[Niota]

Bought a physical copy and it's already been shipped. I dunno if hitting cancel will work for me?

[Godi]

I waited on the phone for almost 4hrs today with SE support and they gave me a NA code! They will need a ticket number that you can get from support.na.square-enix.com. You will need your pre-order code as well. Just make sure to write down the 20-digit code they give you. It says you will need it when you log in to the game the first time. I wouldn't count on them emailing it to you.

[Jadub2k]

Whatever you do, don't wait for SE customer service to help you. I've learned that a looooong time ago. You are pretty much on your own in their games.

Either 1) get a new code from the place you bought the game (cancel/reorder) or 2) trade with someone.

LOL Anyone who played FFXI learned that one xD

I Finally got a reply from SE saying the region code mess was resolved.. So they give me a link to the promotion code site, I made all the precautions needed, even deactivated FFXIV Service in Account Management System, put in my code and what happened? NOTHING! I got the same EU code for like the 8-10th time.. I've been trying to resolve this since day 1.. There's no way to un-register the game once its been done. I'm temped to create an EU Account on my PS3 just to use the code but I'm scared that's going to cause even more problems lol xD Seriously SE, the Whole "Website - Within a Website" thing just isn't working for you lol

[NyneAlexander]

Dont do this people. their number is NOT toll free. it will charge you long distance for every minute you on the phone with them and it will put you on hold for HOURS..... do the email option only.

people still get charged for long distance??

[Cahjin]

Um, yes there is a way. Dont go to the eu site to get the 20 digit code. You have to go to NA so: preorder.na.finalfantasy.com... You have to go to your respected region to get the correct code. People giving you the EU site is just dumb. Most of the ones that are posting it is form the EU part of the world. So all in all you need to be on the NA site to get the correct code.

Also on the phone number there is a toll free and a region number. If your not calling the 1888 number then its not toll free. Find the toll free number and call it. If you are getting long distance charges then you are using a landline. Who uses that any more? In the next 10 years lanline will not be use any more. Its a dieing field.

[FutanXIV]

Um, yes there is a way. Dont go to the eu site to get the 20 digit code. You have to go to NA so: preorder.na.finalfantasy.com... You have to go to your respected region to get the correct code. People giving you the EU site is just dumb. Most of the ones that are posting it is form the EU part of the world. So all in all you need to be on the NA site to get the correct code.

The first day or 2, even the NA site would give some people a EU code. It *seems* like they fixed that. However, some people got stuck with their EU code and can't use it. Hence this thread. Now you're caught up. :3

[buderscootz]

Whatever you do, don't wait for SE customer service to help you. I've learned that a looooong time ago. You are pretty much on your own in their games.

Either 1) get a new code from the place you bought the game (cancel/reorder) or 2) trade with someone.

thats not completly true i actually just got my code fixed by them using the live chat even though it took like 2 or so hours lol

[jab2003]

Also on the phone number there is a toll free and a region number. If your not calling the 1888 number then its not toll free. Find the toll free number and call it. If you are getting long distance charges then you are using a landline. Who uses that any more? In the next 10 years lanline will not be use any more. Its a dieing field.

It's still possible to get charges on a cell, not everyone gets unlimited - especially if they text more than talk. Also if you use a cell, better make sure it's charged and can handle 2-3 hours on hold!

thats not completly true i actually just got my code fixed by them using the live chat even though it took like 2 or so hours lol

You are definitely in the minority but congratulations! My 2 hour chat session ended with a disconnection

[Jadub2k]

I haven't tried live chat yet.. guess I can try in the morning.. last shot until sat morning