Early Access code - Wrong Region

[Retsugi]

Unfortunately that doesn't apply to digital versions, since payment has already been taken.

[seraseth]

Unfortunately that doesn't apply to digital versions, since payment has already been taken.

Mine's digital, and they didn't charge me yet, was from se's store

[killergerms]

It works killergerms. If you ordered through the NA SE store, you should have gotten an email with the serial number. Put the order # you received in the email and your account password. Cancel the order, submit reason, go to the NA SE store, re-order the game, receive a new code, and it should be an NA code, and you're set for Early Access.

Okay I ujderstand but it says my email is already used....can I use a new email?

[Danify]

Cancelled and re pre-ordered, got an NA code!!

Great news. ^^

[seraseth]

Okay I ujderstand but it says my email is already used....can I use a new email?

It let me order a new copy with my email. Only problem is I messed up my password not realizing it was same as members site, so now it's not letting me log in for several minutes to enter my shiny new NA code :P

[Retsugi]

Mine's digital, and they didn't charge me yet, was from se's store

Yeah mine was from SE's store, money is already taken unfortunately, I'll just keep trying live chat.

[Danify]

Okay I ujderstand but it says my email is already used....can I use a new email?

Shouldn't be an problem, killergerms.

[killergerms]

It let me order a new copy with my email. Only problem is I messed up my password not realizing it was same as members site, so now it's not letting me log in for several minutes to enter my shiny new NA code :P

Could I use my gfs email?

[Paran01ds]

What about us people that accidently got re-directed to purchasing the EU digital version? Can we contact support and get our keys switched?

[Dyssyd]

I was hoping this joke of support would get their crap together and do some proper fixing of the issues that their stupid, convoluted system caused without resorting to re-ordering the game. At least I know to expect sub-par service from them in the future.

Before I go, I got another response from their support about the issue. It was the same response as the one I got yesterday.

Thank you for contacting the Square Enix Support Center

We apologize for any inconvenience in this matter. The issue regarding the region of registration codes has been resolved. Please retry your code again at the beta registration code page for your proper region.

http://preorder.na.finalfantasyxiv.com

Thanks,

Square Enix Support Center

Proof positive that they don't even read the detailed information that you include when submitting a support ticket.

I let them have it in the support survey they sent me. That'll show 'em.