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  1. #1
    Player
    Amenian's Avatar
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    Aug 2013
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    Character
    Aminnia Bonneroo
    World
    Ultros
    Main Class
    Dancer Lv 82

    A Different(?) Form of Early Access Code Problem

    I think I have a different issue regarding my early access codes than other people do. At least, I haven't seen anybody else post anything similar to it anyway. If this one exists already, I apologize for the new thread.

    In my case, I pre-ordered directly from Square Enix. I registered my 18 digit pre-order code on the 19th. I didn't receive any errors or anything and was taken to a screen that said Success! and promised to email me my early access codes on the 20th. There was no 20 digit code on that screen.

    I have not received any emails with the 20 digit code. I've checked my inbox, spam folder, and trash to verify. I called Square Enix yesterday for help and all the guy could tell me was to wait, that the errors would be fixed soon, and he seemed to have no interest in me telling him that I didn't receive any errors and that my problem wasn't the same as the Error 3 group.

    I'm now at a point where I'm getting very nervous. I worry that there is no email coming because their system thinks it already sent me one on the 19th. By the time I know whether I'll receive the email or not, Square Enix customer service will already be closed for the weekend (Seriously, who starts early access when their customer service line isn't available?) so I won't be able to call and say I didn't receive them.

    Is there any suggestions on how I can get past the unhelpful bottleneck that is Square Enix customer service and actually get some help?

    Quote Originally Posted by Kuroi_Tsuki View Post
    You didn't write down code that you saw on that screen?
    If you didn't. I dunno, try registering pre-order code again?
    There was no code on that screen when I did it. I assume this is because I registered the pre-order code prior to early access registration.

    Quote Originally Posted by Tanoose View Post
    some people have mentioned yesterday that it took about 2 hours to get the email. Please be patient
    It's been 3 days.
    (0)
    Last edited by Amenian; 08-23-2013 at 02:43 AM. Reason: Four post daily limit

  2. #2
    Player
    Kuroi_Tsuki's Avatar
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    Aug 2013
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    Kuroi Tsuki
    World
    Omega
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    Thaumaturge Lv 70
    You didn't write down code that you saw on that screen?
    If you didn't. I dunno, try registering pre-order code again?
    Edit
    Sorry, I misread
    There was no 20 digit code on that screen.
    as was.
    (0)
    Last edited by Kuroi_Tsuki; 08-23-2013 at 02:45 AM.

  3. #3
    Player
    FullmetalMuse's Avatar
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    Aug 2013
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    Gridania
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    31
    Character
    Fullmetal Muse
    World
    Diabolos
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    Arcanist Lv 50
    you can do it again should pop up with 20 digit code.
    (0)

  4. #4
    Player
    FutanXIV's Avatar
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    Goblin
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    Marauder Lv 1
    If you input the code again, it will show you the code again. If no code comes up again, contact support. D:
    (0)

  5. #5
    Player
    Tanoose's Avatar
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    Character
    Tanoose Tempesta
    World
    Hyperion
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    Arcanist Lv 46
    Quote Originally Posted by Amenian View Post
    I think I have a different issue regarding my early access codes than other people do. At least, I haven't seen anybody else post anything similar to it anyway. If this one exists already, I apologize for the new thread.

    In my case, I pre-ordered directly from Square Enix. I registered my 18 digit pre-order code on the 19th. I didn't receive any errors or anything and was taken to a screen that said Success! and promised to email me my early access codes on the 20th. There was no 20 digit code on that screen.

    I have not received any emails with the 20 digit code. I've checked my inbox, spam folder, and trash to verify. I called Square Enix yesterday for help and all the guy could tell me was to wait, that the errors would be fixed soon, and he seemed to have no interest in me telling him that I didn't receive any errors and that my problem wasn't the same as the Error 3 group.

    I'm now at a point where I'm getting very nervous. I worry that there is no email coming because their system thinks it already sent me one on the 19th. By the time I know whether I'll receive the email or not, Square Enix customer service will already be closed for the weekend (Seriously, who starts early access when their customer service line isn't available?) so I won't be able to call and say I didn't receive them.

    Is there any suggestions on how I can get past the unhelpful bottleneck that is Square Enix customer service and actually get some help?
    some people have mentioned yesterday that it took about 2 hours to get the email. Please be patient
    (0)

  6. #6
    Player
    FutanXIV's Avatar
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    Aug 2013
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    Leave Me
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    Goblin
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    Marauder Lv 1
    Quote Originally Posted by Tanoose View Post
    some people have mentioned yesterday that it took about 2 hours to get the email. Please be patient
    The 19th was more than 2 hours ago. lol.
    (0)

  7. #7
    Player
    Amenian's Avatar
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    Aminnia Bonneroo
    World
    Ultros
    Main Class
    Dancer Lv 82
    Quote Originally Posted by FutanXIV View Post
    If you input the code again, it will show you the code again. If no code comes up again, contact support. D:
    This worked!!! Thank you!!!!
    (0)