Still waiting on a response to this. Though, they're really not responding to anything atm, probably running around like chickens with their heads cut off amid all the server problems.

On page 2 of the JP general there's a a thread regarding changing starting cities with 4 pages of replies (which is kind of a lot on their forums, they're much less active in posting). So, we're not the only ones that had that and other problems importing our 1.0 characters. Hopefully they'll address these problems eventually, since it does matter to quite a few players across all regions.