Nope, they won't change it for you but they'll let you change it on your own evidently OR GIVE YOU A PHIAL WHEN YOU SUBSCRIBE.
Those are given out for special events. They aren't just handed out every time someone wants to change their character.

using caps in specific words for emphasis is not "talking in caps." But apparently there are people like you who take joy in picking apart everything people say.

Only people affected by the bug or issue mentioned in the official post will be getting to change their characters. Not everybody. I'm not wrong, and I'd appreciate it of you just stopped posting to me if you can't be more civil about it.