Client Issue with PS3

[Bosaif]

Hey guys,

I'm not sure if its only me or something wrong with the client! i'll tell you guys the scenario i'm having here! But before I start I would like to mention that I have a legacy account/character (my game is 1.0 collector's edition)

• I purchased the game from Amazon (FFXI: ARR Collector's Edition PS3)
• I pasted the promotional code i've recieved from Amazon to the pre-order website and recieved the PS3 code game.
• I installed the game for my PS3. I updated the client, logged into my account and here comes the issue!
• While going through the steps, I had two choices where I have to put the game on or link 'em (not sure what was the option exactly) they were to choose either Beta or Pre-order, i've chosen "Pre-order" and clicked next ..
• Now i'm on a page where "it seems" I have to choose a character. In my case, i've made a character before phase 4 ends, but I only logged in it once, it was like a mule or an alternative character. The problem is, my main character doesn't seem to appear on the list! and the mule/alt character is already ticked and cannot tick it off.
• I tried to scroll down or move the cursor somewhere that might trigger my main character, but it doesn't seem listed at all.
• Not to mention, I think i've deleted the mule/alt character but not sure if I have done that in the first place to be honest. Further more, I can see the two characters the mule and the main in the forum.

This is my issue, hope you guys assist me with it ..