Pre-order in PS Store, now get "No valid or active service account" in PS3 launcher.

[EliteNoob]

I feel that it's just saying that because the games not out yet no need to stress imo

[Vhyl]

i ordered mine on august 18 from square webs and i got that invalid also

[Kluya15]

Was just chatting with Sony ~~ whether or not this is 100% accurate, who am I to tell but it is slightly comforting.


Jessica W.: Hi, my name is Jessica W.. How may I help you?
James Lockwood: Hello, I pre-purchased Final Fantasy XIV ARR the other day, to get early access to the game which starts tomorrow
James Lockwood: however, I am getting an error that says "no service account" when I log in, and the Square-Enix site says it's an error with the playstation network
James Lockwood: do you have any information regarding it or how I can get a fix for it?
Jessica W.: I see, James. I'd be happy to look into this for you today. Is this when you log in on the website, on your PS3 system, or?
James Lockwood: It's when you launch the FFXIV ARR client via PS3
Jessica W.: Was this copy purchased from the PS Store, or from a retailer in your area?
James Lockwood: from the PS Store
Jessica W.: Ah, I see. The error is appearing because the early access opens on 8/24 @5:01AM MST.
Jessica W.: Everyone else has to wait until 8/27 to download it, so you are still receiving the early access to the game, no worries. We're happy to hear you're going to be trying the game out! It's an amazing title for sure.
James Lockwood: Right... I suppose I'm concerned because other people who have taken the same steps do not recieve the "could not find service account" error
James Lockwood: it simply tells them to wait for early access to launch
Jessica W.: Oh, I see. Other people may receive a different message if they got the Final Fantasy XIV code from a store, such as GameStop.
Jessica W.: Because their Account has the code on it, they will receive the message to wait until tomorrow--for PS Store purchases, there is no code you have to worry about downloading or inputting. The code itself will activate instantly once the time for the game opens.
Jessica W.: So you technically do not have the code yet, hence the error message looking different.
James Lockwood: Very well
James Lockwood: I do appreciate your time, thank you Jessica

[Nuit]

Thanks for the update Kluya15. I hope they gave you correct information. It's too bad that this issue also prevent us from downloading the patch like everyone else.

[Rhad]

Was wondering if it might be something like that. I hope she's right and PSN is just locking us out till 2am. Will be staying up to find out. And hopefully won't be going to bed angry.

They never told us what the error was. We just assumed it was the "no valid account".

[timtwins]

Im fairly certain they aren't going to have this issue fixed by ea. If so, I will be a very unsatisfied customer. I can only play on the first day during EA and if I can't do that I will be very unhappy.

[Rhad]

Im fairly certain they aren't going to have this issue fixed by ea. If so, I will be a very unsatisfied customer. I can only play on the first day during EA and if I can't do that I will be very unhappy.

What makes you failry certain? There is no new information.

[Nuit]

What makes you failry certain? There is no new information.

Precedents.

[Rhad]

We had the "no valid account" issue before Beta 4 and it was fixed in time. If that is the precedent you are referencing, it is a good one.

[Nuit]

We had the "no valid account" issue before Beta 4 and it was fixed in time. If that is the precedent you are referencing, it is a good one.

I was going with how they fixed error 3102 just in time for me to go to work but I like yours better. Gotta stay positive.