So, I bugged Amazon over the phone late last night about getting a new code (I'm taking it as a challenge not to preorder again > grab the new key > cancel) and they forwarded the request to their marketing and promotional support team. I received an email from Amazon directing me to give them a call again as "it would be easier for us to resolve this issue over the phone." I call back, explain the situation and what I would consider a satisfactory resolution, and it's back to marketing & promotional support -_-

Any chance SE will pick up the phone today? -_-