Early Access & Account issues (PS3)

[Ceol]

For NA PS3 users with an invalid PlayStation Store code:

1. Get an unused preorder code (the first code you ever got, 6-3-6-3) from a friend or someone who has an extra.

2. Clear your cookies and cache, or open your browser in Private Browsing mode, and go to http://preorder.na.finalfantasyxiv.com/ Click on the US flag and log in.

3. At the top of the page, click on your account name and hover over the "My Profile" link. Make sure the link starts with "na." If the link starts with "eu.", click on "User Settings", change your language to "English (US)", log out, and go back to step 2. Repeat steps 2 and 3 until your "My Profile" link starts with "na."

4. Input your unused preorder code and select "PS3". Click "REDEEM MY CODE" and "CONFIRM". You should be presented with a new 12 digit PlayStation Store code. It should be different than your old, invalid one. Verify that it works by redeeming it through the PlayStation Store or your PlayStation Network account (click on "Redeem Prepaid Card"). If the PlayStation Store code is still invalid, verify you followed all of steps 2 and 3.

If you have any questions, please join the /r/ffxiv IRC channel and I will help you.