Early Access & Account issues (PS3)

[Jacosta]

Can someone please put up a link to chat support? I am unable to find it pls.....

[NyneAlexander]

support.na.square-enix.com. you gotta fill out a ticket first and then you should see a chat support option.

also, if you google their phone number, some of the landing sites have links to chat support for them

[Jacosta]

support.na.square-enix.com. you gotta fill out a ticket first and then you should see a chat support option.

also, if you google their phone number, some of the landing sites have links to chat support for them

Thank you so kindly...now to go wait in chat support like a bump on a log...........

[NyneAlexander]

yea i've been yelling at them via twitter too. no luck so far.

[Amaya-Asha]

I do not understand how they can ignore problem they caused. I had my SE NA account since 2009 but looks like since they changed the site my member account is stuck in Eu page. When I login I get the Na member even the flag says USA but on the pre-order redeem site it switches to EU. Sometimes when I login member its list my SE members as Eu account. How can company get it so wrong Your account info is your home country by default that should set region. This probem is so messed up my tickets said they will contact me in 2 days maybe. Was given the copy paste beta4 reply. Also they never sent us an email from when 1st ordered you had to put your email in so they would send us our promo codes...

[Gerkargeo]

If the fix that I proposed works in that manor, it won't take long for you to get your code. If they wipe that part of the database that stores the already sent psn codes and have you use the preorder site again for the correct region, you should get a new, good code. What I don't understand and why they haven't done this yet. While it sounds like a good solution, I don't know the how their database is setup and if SE or Sony is the one that manages it, so I can't really say it's that simple.

[Amaya-Asha]

I hope this gets fixed before I make it to 50 post. I would rather have been posting about how great this is we finally here FFxiv arr ps3. Sadly it is all frustration, disappointment and feeling neglected by them not even acknowledge Ps3 Ea code error.(who bought the physical copy)

Ok I'm done with my public QQ.

~Sorry for the rant

[Sunrider]

To anyone still experiencing this issue, please contact SE phone support. Make sure you get a ticket number from the online support site (yes, you will have to go through email support first and complete it until you get the ticket number.)

The phone representative was very cooperative and provided a new PSN 12 digit code.

Good luck everyone. And always be polite and patient!!! They will be just as cooperative.

[khovel]

To anyone with a 1.0 account who registered for PS3 EA.
http://forum.square-enix.com/ffxiv/t...=1#post1031291
We are free to choose now

[Jacosta]

Well I'm waiting in chat support. *fingers crossed* I'll let you guys know if it works for me. If it does, I'd suggest you guys try it too.