Early Access & Account issues (PS3)

[Hukilau]

Dear Customer,

...PlayStation 3 Network codes that are displaying an invalid code error during redemption may be encountering a regional lock issue. Codes can only be used on Square Enix and PlayStation Network accounts of the same region that they were purchased in...

...As North American pre-order codes (which in turn redeem North American Early Access codes) are distributed only by North American retailers, please confirm that you purchased the game through a European website and paid for it in a European currency...

Kind regards,

The Square Enix Support Centre Team

I preordered the game from a brick and mortar EB Games location in Canada. I was given a preorder code on my receipt, which I used to redeem a PS3 early access code from preorder.na.finalfantasyxiv.com. It gave me an invalid PS3 code for my NA Playstation account, presumably because it is an EU code. I'm not sure how their explanation fits my situation. Last time I checked, Canada was part of North America.