Early Access & Account issues (PS3)

[Riougenkaku]

Dear Customer,

Thank you for contacting our customer service.

We are sorry to hear that you encountered an issue with the regions of your PlayStation 3 code and Square Enix account.

PlayStation 3 Network codes that are displaying an invalid code error during redemption may be encountering a regional lock issue. Codes can only be used on Square Enix and PlayStation Network accounts of the same region that they were purchased in. European codes can only be registered on European accounts. Please note that you will be able to access servers from all regions, regardless of your accounts region ? European customers can therefore play on North American servers should they prefer to.

As North American pre-order codes (which in turn redeem North American Early Access codes) are distributed only by North American retailers, please confirm that you purchased the game through a European website and paid for it in a European currency.

Please be aware that North American customers who purchased the game from GreenManGaming.com and received a European Early Access code during redemption, can now receive a new (NA region) Early Access code by simply re-redeeming their 18-digit pre-order code. Should you continue to receive a European code instead of a North American code please contact the North American Support Centre:

http://support.na.square-enix.com/

Should you have purchased the game for a wrong region, please contact the retailer for a refund. Pre-order bonuses are still being issued for purchases made before 27 August so you should still be able to get in the Early Access if you purchase the correct region game today.

We are sorry that we cannot offer you further assistance in this matter and do hope that you will be able to resolve this region issue. We hope that this information has been useful to you but please do not hesitate to contact us again with further questions.

Kind regards,

The Square Enix Support Centre Team




welll.....

[Hukilau]

Dear Customer,

...PlayStation 3 Network codes that are displaying an invalid code error during redemption may be encountering a regional lock issue. Codes can only be used on Square Enix and PlayStation Network accounts of the same region that they were purchased in...

...As North American pre-order codes (which in turn redeem North American Early Access codes) are distributed only by North American retailers, please confirm that you purchased the game through a European website and paid for it in a European currency...

Kind regards,

The Square Enix Support Centre Team

I preordered the game from a brick and mortar EB Games location in Canada. I was given a preorder code on my receipt, which I used to redeem a PS3 early access code from preorder.na.finalfantasyxiv.com. It gave me an invalid PS3 code for my NA Playstation account, presumably because it is an EU code. I'm not sure how their explanation fits my situation. Last time I checked, Canada was part of North America.

[Jadub2k]

Go one thread page back and...

I saw that last night when I issued another Ticket to SE & this is what I received 20 mins ago in my e-mail inbox

Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.

I preordered the game from a brick and mortar EB Games location in Canada. I was given a preorder code on my receipt, which I used to redeem a PS3 early access code from preorder.na.finalfantasyxiv.com. It gave me an invalid PS3 code for my NA Playstation account, presumably because it is an EU code. I'm not sure how their explanation fits my situation. Last time I checked, Canada was part of North America.

Probably should go back to EB and see if they can issue you another code

[Hukilau]

I saw that last night when I issued another Ticket to SE & this is what I received 20 mins ago in my e-mail inbox

Thank you for contacting the SQUARE ENIX Support Center.

This email has been sent to notify you that your ticket was received and will be responded to within 2 business days (48 hours) of receipt.


Probably should go back and see if they can issue you another code

My retail location said that they've run out of preorder codes, and I've had a ticket in with the NA SE Support Center since Thursday night. I've only received the same automated reply that you have. I also spent two hours in a chat queue on Friday, only to be kicked from the queue when I was next in line. I've pretty much given up on SE support for this issue, just gonna wait for Tuesday, unless I can trade codes with an EU player in the same situation.

[Blunthound]

Dear Customer,

PlayStation 3 Network codes that are displaying an invalid code error during redemption may be encountering a regional lock issue. Codes can only be used on Square Enix and PlayStation Network accounts of the same region that they were purchased in. European codes can only be registered on European accounts. Please note that you will be able to access servers from all regions, regardless of your accounts region ? European customers can therefore play on North American servers should they prefer to.

As North American pre-order codes (which in turn redeem North American Early Access codes) are distributed only by North American retailers, please confirm that you purchased the game through a European website and paid for it in a European currency.

Please be aware that North American customers who purchased the game from GreenManGaming.com and received a European Early Access code during redemption, can now receive a new (NA region) Early Access code by simply re-redeeming their 18-digit pre-order code. Should you continue to receive a European code instead of a North American code please contact the North American Support Centre:.

Kind regards,

The Square Enix Support Centre Team




welll.....

This is bullshit, I ordered from the NA SE website months ago and got an EU code. SE is just trying to save their ass from embarresment . That's why they haven't comment on on the region locked codes. All I know is that this better not stop me from playing my physical copy of the game. I wish they would just own up to their mistake and tell us, "sorry we screwed up, so now your screwed...oops" or something telling us what is going on. This is fucking ridiculous!!!!!!