Early Access & Account issues (PS3)

[Gerkargeo]

Here's my solution that I think SE will implement. Currently if you get a new preorder code, it will work now because the site errors have been fixed. Since the traffic to the preorder site has diminished a lot, they (SE or Sony) are going to wipe the part of the database that stores the psn codes that everyone has already received. This will allow us to re-enter the preorder codes in the correct region and get a working psn code. I think they will implement this later today to make sure that all that have preorder codes unused yet can still get their codes without issues. I think they are waiting in case things turn out for the worst. But this seems like it would work.

[Jacosta]

Can someone please put up a link to chat support? I am unable to find it pls.....

[NyneAlexander]

support.na.square-enix.com. you gotta fill out a ticket first and then you should see a chat support option.

also, if you google their phone number, some of the landing sites have links to chat support for them

[Amaya-Asha]

Thank you for the help, Amaya-Asha. Much appreciated.

You are a fellow Leviathan player I had too help.

[Jacosta]

support.na.square-enix.com. you gotta fill out a ticket first and then you should see a chat support option.

also, if you google their phone number, some of the landing sites have links to chat support for them

Thank you so kindly...now to go wait in chat support like a bump on a log...........

[Linkschildhood]

My PS3 code still isn't working *invalid code* I also have a EU code.

I am up for trading codes

Email me Michaeldorminey@aol.com

[sschafi1]

Looks like someone is bringing this subject to light on twitter: https://twitter.com/FF_XIV_EN/status/370685101694148608. Maybe others should voice their opinions as well? Looks like they referred to the other 30 page thread too.

That would be me Obviously I've had no response, but maybe if we can get enough of us to bug them, they'll eventually say something, lol.

[NyneAlexander]

yea i've been yelling at them via twitter too. no luck so far.

[Amaya-Asha]

I do not understand how they can ignore problem they caused. I had my SE NA account since 2009 but looks like since they changed the site my member account is stuck in Eu page. When I login I get the Na member even the flag says USA but on the pre-order redeem site it switches to EU. Sometimes when I login member its list my SE members as Eu account. How can company get it so wrong Your account info is your home country by default that should set region. This probem is so messed up my tickets said they will contact me in 2 days maybe. Was given the copy paste beta4 reply. Also they never sent us an email from when 1st ordered you had to put your email in so they would send us our promo codes...

[Gerkargeo]

If the fix that I proposed works in that manor, it won't take long for you to get your code. If they wipe that part of the database that stores the already sent psn codes and have you use the preorder site again for the correct region, you should get a new, good code. What I don't understand and why they haven't done this yet. While it sounds like a good solution, I don't know the how their database is setup and if SE or Sony is the one that manages it, so I can't really say it's that simple.