Early Access & Account issues (PS3)

[Ceol]

For NA PS3 users with an invalid PlayStation Store code:

1. Get an unused preorder code (the first code you ever got, 6-3-6-3) from a friend or someone who has an extra.

2. Clear your cookies and cache, or open your browser in Private Browsing mode, and go to http://preorder.na.finalfantasyxiv.com/ Click on the US flag and log in.

3. At the top of the page, click on your account name and hover over the "My Profile" link. Make sure the link starts with "na." If the link starts with "eu.", click on "User Settings", change your language to "English (US)", log out, and go back to step 2. Repeat steps 2 and 3 until your "My Profile" link starts with "na."

4. Input your unused preorder code and select "PS3". Click "REDEEM MY CODE" and "CONFIRM". You should be presented with a new 12 digit PlayStation Store code. It should be different than your old, invalid one. Verify that it works by redeeming it through the PlayStation Store or your PlayStation Network account (click on "Redeem Prepaid Card"). If the PlayStation Store code is still invalid, verify you followed all of steps 2 and 3.

If you have any questions, please join the /r/ffxiv IRC channel and I will help you.

[Madeleine]

For PS3 users with an invalid PlayStation Store code: If you have a friend or someone who has an extra preorder code (the first code, 6-3-6-3), go to http://preorder.na.finalfantasyxiv.com/ and redeem the new one for PS3 and it will give you a working 12 digit PlayStation Store code. It does not matter if you have already redeemed a preorder code for PS3 before. As long as you give them a different preorder code, you will get a different 12 digit PlayStation Store code, and this time it will work.

Is it still scripting people's accounts to be EU region? I know for me, after the fact, I had moused over my profile and it said preorder.eu.finalfantasyxiv.com rather than preorder.na.finalfantasyxiv.com like it should have. Even though the page said my language was English(NA), it still locked my region to EU. I had to go into my profile and edit my profile's language settings to English(NA) rather than English(UK). Was very odd.

[Ceol]

Is it still scripting people's accounts to be EU region? I know for me, after the fact, I had moused over my profile and it said preorder.eu.finalfantasyxiv.com rather than preorder.na.finalfantasyxiv.com like it should have. Even though the page said my language was English(NA), it still locked my region to EU. I had to go into my profile and edit my profile's language settings to English(NA) rather than English(UK). Was very odd.

I'm not sure if it is still. I had already changed my account to "English (US)". It's best to do it after clearing your cookies and cache (or using Incognito mode on Chrome or Private Browsing mode on Firefox.)

[silentbob583]

Is it still scripting people's accounts to be EU region? I know for me, after the fact, I had moused over my profile and it said preorder.eu.finalfantasyxiv.com rather than preorder.na.finalfantasyxiv.com like it should have. Even though the page said my language was English(NA), it still locked my region to EU. I had to go into my profile and edit my profile's language settings to English(NA) rather than English(UK). Was very odd.

I entered my code yesterday, and the profile sites seemed to switch between EU and NA at random. I have received now 3 emails from SE with the same 12-digit code. The first email wasn't region-specific, but the last two have come from the noreply@xmail.eu.square-enix.com address. Guess I'll just have to cancel my order on Amazon and pre-order on PSN. Seems to be the only fix.

[bluefan]

I entered my code yesterday, and the profile sites seemed to switch between EU and NA at random. I have received now 3 emails from SE with the same 12-digit code. The first email wasn't region-specific, but the last two have come from the noreply@xmail.eu.square-enix.com address. Guess I'll just have to cancel my order on Amazon and pre-order on PSN. Seems to be the only fix.

Want to do that too to get EA. But I ordered the CE from SE

[Amaya-Asha]

For PS3 users with an invalid PlayStation Store code: If you have a friend or someone who has an extra preorder code (the first code, 6-3-6-3), go to http://preorder.na.finalfantasyxiv.com/ and redeem the new one for PS3 and it will give you a working 12 digit PlayStation Store code. It does not matter if you have already redeemed a preorder code for PS3 before. As long as you give them a different preorder code, you will get a different 12 digit PlayStation Store code, and this time it will work.

^This doesn't help me at all since all my friends ordered their game thru PSN. I spent months getting few friends to try ffxiv out they all liked the beta so they got it thru Psn store. I had order mine from SE NA store on May 24th . The website was fine then it wasn't till SE updated the members site that caused this issue. The fault is with SE they need to fix it an issue proper codes for the correct region.

[Acharial]

For PS3 users with an invalid PlayStation Store code: If you have a friend or someone who has an extra preorder code (the first code, 6-3-6-3), go to http://preorder.na.finalfantasyxiv.com/ and redeem the new one for PS3 and it will give you a working 12 digit PlayStation Store code. It does not matter if you have already redeemed a preorder code for PS3 before. As long as you give them a different preorder code, you will get a different 12 digit PlayStation Store code, and this time it will work.

This was my problem, I feel entirely dumb now. I didn't know I had to enter my pre order code on that site to get the PS3 code. It's now working as intended!

Is there any way to check what region you are on? Accidentally redeemed my code on http://preorder.na.finalfantasyxiv.com/ when I was supposed to do it on the EU site. Geez... >.<

[Gerkargeo]

This was my problem, I feel entirely dumb now. I didn't know I had to enter my pre order code on that site to get the PS3 code. It's now working as intended!

Is there any way to check what region you are on? Accidentally redeemed my code on http://preorder.na.finalfantasyxiv.com/ when I was supposed to do it on the EU site. Geez... >.<

If you move your mouse above the Square Enix link in the upper lefthand corner of the site, that might be an indicator. I found by reselecting the English (US) under your name in the upper righthand corner would make it NA. I tried that many times but that didn't work for me to get a correct working psn code.

[bluefan]

This was my problem, I feel entirely dumb now. I didn't know I had to enter my pre order code on that site to get the PS3 code. It's now working as intended!

Is there any way to check what region you are on? Accidentally redeemed my code on http://preorder.na.finalfantasyxiv.com/ when I was supposed to do it on the EU site. Geez... >.<

If you get a NA PS3 code you can trade it for my EU one :P

[sschafi1]

If you get a NA PS3 code you can trade it for my EU one :P

I second this, lol. I would love to trade my EU code for someone's NA