Early Access & Account issues (PS3)

[Deathjijn]

to anyone that got a psn refund vouchers have officialy started to be sent out as of 1:22am CST i just recieved mine.

[yoshi1996]

The pre-order code is automatic, but nobodies code was redeeming, so they refunded everyones money, who ever bought from PSN, and I believe they also gave a free game voucher.

[beater49]

do you think theyre doing this alphabetically or by preorder date?

[Jandris]

So, I bugged Amazon over the phone late last night about getting a new code (I'm taking it as a challenge not to preorder again > grab the new key > cancel) and they forwarded the request to their marketing and promotional support team. I received an email from Amazon directing me to give them a call again as "it would be easier for us to resolve this issue over the phone." I call back, explain the situation and what I would consider a satisfactory resolution, and it's back to marketing & promotional support -_-

Any chance SE will pick up the phone today? -_-

[TorrentStormbiner]

So ive had a ticket in for this for over 12 hours, im slowly losing hope that i will ever get to play.

[Hukilau]

So ive had a ticket in for this for over 12 hours, im slowly losing hope that i will ever get to play.

I've had my ticket in since Thursday night. Got an automated response on Friday morning. I know the support office is open over the weekend, but I'm not getting my hopes up at this point. Probably just have wait and play on release day, but I would like to eventually get my preorder bonuses.

[rapidDREAM]

Ditto. Opened a Ticket Thursday night, got an automated response Friday after midnight and have been waiting ever since. Other venues Chat/phone support were unavailable. .... just a tick tock tick tock game now.

[Jadub2k]

They don't have service on the weekends.. calling them on the phone isn't toll free so be prepared to pay long distance.. I think you'll have better luck with chat support but gonna have long waits

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[Riougenkaku]

Dear Customer,

Thank you for contacting our customer service.

We are sorry to hear that you encountered an issue with the regions of your PlayStation 3 code and Square Enix account.

PlayStation 3 Network codes that are displaying an invalid code error during redemption may be encountering a regional lock issue. Codes can only be used on Square Enix and PlayStation Network accounts of the same region that they were purchased in. European codes can only be registered on European accounts. Please note that you will be able to access servers from all regions, regardless of your accounts region ? European customers can therefore play on North American servers should they prefer to.

As North American pre-order codes (which in turn redeem North American Early Access codes) are distributed only by North American retailers, please confirm that you purchased the game through a European website and paid for it in a European currency.

Please be aware that North American customers who purchased the game from GreenManGaming.com and received a European Early Access code during redemption, can now receive a new (NA region) Early Access code by simply re-redeeming their 18-digit pre-order code. Should you continue to receive a European code instead of a North American code please contact the North American Support Centre:

http://support.na.square-enix.com/

Should you have purchased the game for a wrong region, please contact the retailer for a refund. Pre-order bonuses are still being issued for purchases made before 27 August so you should still be able to get in the Early Access if you purchase the correct region game today.

We are sorry that we cannot offer you further assistance in this matter and do hope that you will be able to resolve this region issue. We hope that this information has been useful to you but please do not hesitate to contact us again with further questions.

Kind regards,

The Square Enix Support Centre Team




welll.....