I was an unlucky person who wasn't able to change my appearance of my 1.0 character to something I had created in the benchmark program. Nor was I able to change my name, which was frustrating since I wanted to use something lore based.

Today I noticed on the launcher this snippet:

Therefore, we have decided to provide the following services.

- Provide a one-time character name change.
- Provide a one-time character appearance change.

* Please note that we will only be providing the service to those who encountered problems during the character change process.

How do I know if I'm in that select group? Do I need to report that I did somewhere?