Post questions or problems regarding Early Access and Preorder Codes here

[HomeFry]

I bought two physical CE copies of FFXIV:ARR back in late May, one for myself and the other for my brother. The purchase was made from the Square store as a single order, and the confirmation email included two preorder registration codes. I took the first, my brother the second. We have separate user accounts on SE's site, each with its own email address.

Although it took a while, he was eventually successful in registering his preorder code, receiving the 20-character early-access code, and redeeming that, and when he logs into the launcher it shows the "gotta wait for EA to start" message.

Ever since, when I try to register my code I'm getting error 2 (code already used) for a large number of retries, then it's back to error 3. Brother is showing two copies of ARR in the "registered games" section of his profile on na.square-enix.com. I don't have any mention of ARR in my profile, and when I log into the launcher it unsurprisingly shows that I need to register an early-access code before I can continue (to the "wait for EA" screen).

I started a ticket on the issue and am in a queue for live chat, but if I can correct the problem I'll close it and get out of everyone's way. Aside from just waiting and retrying, does anyone have any suggestions?

[Envision]

I bought two physical CE copies of FFXIV:ARR back in late May, one for myself and the other for my brother. The purchase was made from the Square store as a single order, and the confirmation email included two preorder registration codes. I took the first, my brother the second. We have separate user accounts on SE's site, each with its own email address.

Although it took a while, he was eventually successful in registering his preorder code, receiving the 20-character early-access code, and redeeming that, and when he logs into the launcher it shows the "gotta wait for EA to start" message.

Ever since, when I try to register my code I'm getting error 2 (code already used) for a large number of retries, then it's back to error 3. Brother is showing two copies of ARR in the "registered games" section of his profile on na.square-enix.com. I don't have any mention of ARR in my profile, and when I log into the launcher it unsurprisingly shows that I need to register an early-access code before I can continue (to the "wait for EA" screen).

I started a ticket on the issue and am in a queue for live chat, but if I can correct the problem I'll close it and get out of everyone's way. Aside from just waiting and retrying, does anyone have any suggestions?

I had this exact same issue. Unfortunatley I tried everything including contacting Square-Enix. I eventually begged Amazon to let me cancel it and grab a different EA code. Because you got it through SE though you'll have to go through them. X_x - Good Luck

Oooooo... do I get cookies too? Even though I got a canned answer?

Sure, I have at least 8 Soft-Baked Pepperidge Farm cookies to hand out. =O

[seraseth]

Sure, I have at least 8 Soft-Baked Pepperidge Farm cookies to hand out. =O

Mmmmmm.... soft chewy cookies are my favorite

[OddOne]

I bought two physical CE copies of FFXIV:ARR back in late May, one for myself and the other for my brother. The purchase was made from the Square store as a single order, and the confirmation email included two preorder registration codes. I took the first, my brother the second. We have separate user accounts on SE's site, each with its own email address.

Although it took a while, he was eventually successful in registering his preorder code, receiving the 20-character early-access code, and redeeming that, and when he logs into the launcher it shows the "gotta wait for EA to start" message.

Ever since, when I try to register my code I'm getting error 2 (code already used) for a large number of retries, then it's back to error 3. Brother is showing two copies of ARR in the "registered games" section of his profile on na.square-enix.com. I don't have any mention of ARR in my profile, and when I log into the launcher it unsurprisingly shows that I need to register an early-access code before I can continue (to the "wait for EA" screen).

I started a ticket on the issue and am in a queue for live chat, but if I can correct the problem I'll close it and get out of everyone's way. Aside from just waiting and retrying, does anyone have any suggestions?

I'm HF's brother, and it took almost two hours of waiting for livechat - twice - to get it resolved. The first time was about 100 minutes of wait only to see "no agents are available - please try again later." The second finally resulted in contact, and after confirming the issue and br providing credentials to prove he's him, the TSR was able to issue a replacement early-access code. He should be good to go for EA on Saturday.

[NeverAgain]

I've browsed through the thread, but can't seem to figure out exactly what's going on. I imagine it's because nobody knows, but I thought I'd ask anyway:

There are still delays getting the emails with the early access codes?

I pre-ordered the PC digital CE download (through SE site). Got the immediate confirmation of purchase and the serial number, registered my email to receive my early access code, etc. Have not receive any word of it yet. I even scoured my junk folder just in case it went there.

Early Access is in 2 days, I am getting antsy~ Should I just wait it out assuming they're working on it, or should I be contacting somebody about this?

[seraseth]

I've browsed through the thread, but can't seem to figure out exactly what's going on. I imagine it's because nobody knows, but I thought I'd ask anyway:

There are still delays getting the emails with the early access codes?

I pre-ordered the PC digital CE download (through SE site). Got the immediate confirmation of purchase and the serial number, registered my email to receive my early access code, etc. Have not receive any word of it yet. I even scoured my junk folder just in case it went there.

Early Access is in 2 days, I am getting antsy~ Should I just wait it out assuming they're working on it, or should I be contacting somebody about this?

I never got that email. Only copies of the wrong EU code.

[NeverAgain]

I never got that email. Only copies of the wrong EU code.

I'm confused. You mean EU serial code, or EU early access code? Because so far I have NO early access code at all. I don't even have something I can try to see if it's correct or not.

[seraseth]

I'm confused. You mean EU serial code, or EU early access code? Because so far I have NO early access code at all. I don't even have something I can try to see if it's correct or not.

My original email that told me to sign up for notification gave an 18 digit code. I never got an email saying it was time to use that code, I just went to the na pre-order site and put it in anyway. I got a 20 digit code from that site, but it was EU not NA. Still haven't been able to get a proper NA code.

[Gargantos]

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??

[Envision]

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??

It's very strange.. check the launcher. If the launcher states "Please wait for the early access....." you're good to go. If it says "Inactive account" then you know you need to worry and possibly contact them.