Post questions or problems regarding Early Access and Preorder Codes here

[Crotch]

not all retailers do and even those that do are limited in how many preorder codes they are supplied like gamestop in the US, some run out but the one across town is not because they sold fewer. if you ordered online i'd check the e-mail receipt or if in person check that receipt then ask the shop keep as you did.

all preorders are entitled to mog hat and cat sith doll

[SethLex]

all preorders are entitled to mog hat and cat sith doll

And how do you distinguish between an order and a pre-order when the code for the pre-order is lacking?

@Square Enix
I'm sorry, but what I've read is this: http://eu.finalfantasyxiv.com/en/product/ It's on the OFFICIAL SITE so it must be true. :| Nowhere on that page have I seen stuff like "some of you will get it, some of you won't, so fingers crossed people". It's the right there in black (+blue, red) and none of the many fine print disclaimers say there's a chance that once we, squeenix, share our gratitude for the trust our clients have placed in us there's quite big chance that you'll get overlooked with no connection to the moment in time you have pre-ordered (my case: 45 days ago).