Quote Originally Posted by SethLex View Post
Before conjuring up the mother of all customer support ****storms, I just want to make sure I'm 100% entitled to what I am asking.

Long story short: pre-ordered physical CE from local retailer (EU) on July 16th and I've patiently waited for my head start code until today. Needless to say: it hasn't arrived. I've contacted the retailer only to be told that they do not deliver headstart codes and that not all retailers do this.

Can someone please confirm that all those that pre-ordered are entitled to 3 days head start regardless of retailer?

Thank you!
All preorders are entitled to Early Access, but Square Enix only hands out so many codes. So you might be out of luck. Which is totally bogus and I won't blame anyone who cancels their preorder because of that. If Square wanted to do Early Access, it should have been lottery-style, not "first come, first serve". Nor should it have required two codes (one from retailer, one from Square Enix for the system you're on).