Quote Originally Posted by SethLex View Post
Before conjuring up the mother of all customer support ****storms, I just want to make sure I'm 100% entitled to what I am asking.

Long story short: pre-ordered physical CE from local retailer (EU) on July 16th and I've patiently waited for my head start code until today. Needless to say: it hasn't arrived. I've contacted the retailer only to be told that they do not deliver headstart codes and that not all retailers do this.

Can someone please confirm that all those that pre-ordered are entitled to 3 days head start regardless of retailer?

Thank you!
not all retailers do and even those that do are limited in how many preorder codes they are supplied like gamestop in the US, some run out but the one across town is not because they sold fewer. if you ordered online i'd check the e-mail receipt or if in person check that receipt then ask the shop keep as you did.