Post questions or problems regarding Early Access and Preorder Codes here

[SethLex]

Before conjuring up the mother of all customer support ****storms, I just want to make sure I'm 100% entitled to what I am asking.

Long story short: pre-ordered physical CE from local retailer (EU) on July 16th and I've patiently waited for my head start code until today. Needless to say: it hasn't arrived. I've contacted the retailer only to be told that they do not deliver headstart codes and that not all retailers do this.

Can someone please confirm that all those that pre-ordered are entitled to 3 days head start regardless of retailer?

Thank you!

[Crotch]

Before conjuring up the mother of all customer support ****storms, I just want to make sure I'm 100% entitled to what I am asking.

Long story short: pre-ordered physical CE from local retailer (EU) on July 16th and I've patiently waited for my head start code until today. Needless to say: it hasn't arrived. I've contacted the retailer only to be told that they do not deliver headstart codes and that not all retailers do this.

Can someone please confirm that all those that pre-ordered are entitled to 3 days head start regardless of retailer?

Thank you!

not all retailers do and even those that do are limited in how many preorder codes they are supplied like gamestop in the US, some run out but the one across town is not because they sold fewer. if you ordered online i'd check the e-mail receipt or if in person check that receipt then ask the shop keep as you did.

[Crotch]

not all retailers do and even those that do are limited in how many preorder codes they are supplied like gamestop in the US, some run out but the one across town is not because they sold fewer. if you ordered online i'd check the e-mail receipt or if in person check that receipt then ask the shop keep as you did.

all preorders are entitled to mog hat and cat sith doll

[SethLex]

all preorders are entitled to mog hat and cat sith doll

And how do you distinguish between an order and a pre-order when the code for the pre-order is lacking?

@Square Enix
I'm sorry, but what I've read is this: http://eu.finalfantasyxiv.com/en/product/ It's on the OFFICIAL SITE so it must be true. :| Nowhere on that page have I seen stuff like "some of you will get it, some of you won't, so fingers crossed people". It's the right there in black (+blue, red) and none of the many fine print disclaimers say there's a chance that once we, squeenix, share our gratitude for the trust our clients have placed in us there's quite big chance that you'll get overlooked with no connection to the moment in time you have pre-ordered (my case: 45 days ago).

[Mr_McGrumpypants]

Before conjuring up the mother of all customer support ****storms, I just want to make sure I'm 100% entitled to what I am asking.

Long story short: pre-ordered physical CE from local retailer (EU) on July 16th and I've patiently waited for my head start code until today. Needless to say: it hasn't arrived. I've contacted the retailer only to be told that they do not deliver headstart codes and that not all retailers do this.

Can someone please confirm that all those that pre-ordered are entitled to 3 days head start regardless of retailer?

Thank you!

All preorders are entitled to Early Access, but Square Enix only hands out so many codes. So you might be out of luck. Which is totally bogus and I won't blame anyone who cancels their preorder because of that. If Square wanted to do Early Access, it should have been lottery-style, not "first come, first serve". Nor should it have required two codes (one from retailer, one from Square Enix for the system you're on).