Post questions or problems regarding Early Access and Preorder Codes here

[Helli]

Pre-ordered a Collectors Edition a while back.
Received my Early Access code just over a week ago and redeemed it on August 18th through the link provided. This registered the game on my old NA account.

Well now I find that I should have also gotten a second code, but didn't.

But more importantly when trying to get that second code by logging in through the code redemption link which takes me to the EU site as I am in Australia, Square Enix has created a duplicate account dated August 23rd which has no game at all attached.
The launcher accesses the EU site as that is where my Final Fantasy XIV should be and tells me I have no game attached.

Both accounts use the exact same username/password, but for whatever reason these two accounts do not share information, nor do they link. Leaving me with a game on my NA account that cannot be accessed, and no game on my EU account!!

All efforts to get Support have been futile. Live Chat closes telling you there is no Contact Staff available soon as you get to your turn after waiting in line 2 hours. Phone Support for Australia does not exist. And email doesn't even acknowledge support requests.

[Silverghost]

What is error code 3 and 1 and what do they mean?