Post questions or problems regarding Early Access and Preorder Codes here

[geopenguin]

Hey, I pre-ordered on July 26th and am still waiting for the "invite" email to use the first code received.

I followed these instructions:
Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content.

and have never gotten the notification email. I ordered PC version through SE/Digital River.

[seraseth]

Hey, I pre-ordered on July 26th and am still waiting for the "invite" email to use the first code received.

I followed these instructions:
Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content.

and have never gotten the notification email. I ordered PC version through SE/Digital River.

I dont think anyone ever got the 'the site is ready' email, just click the pre-order link in the email you got and enter the code that came in that email. That will give you another code(20 for pc) which is hopefully the correct region, then submit that code in the page they link.

[Veredie]

After 3 days of trying I managed to input my preorder code. Today, I received what appears to be my actual early access/game registration code via e-mail. I followed the link given to attach it to my account and I get a message saying the code is invalid. I'm assuming this is because normal code registration is unavailable, or they've issued me a code for the wrong region.

[ChronoCrusade]

Yeah had to phone them up to get it re sent, at least i finally got it, thanks guys

[geopenguin]

I dont think anyone ever got the 'the site is ready' email, just click the pre-order link in the email you got and enter the code that came in that email. That will give you another code(20 for pc) which is hopefully the correct region, then submit that code in the page they link.

Thanks...that worked...
Wish SE/DR would have just followed through with their side of the deal.
Thanks again.

[Ce1es]

Question
I already have 1.0 standard edition PC and legacy status
if i want the pre order bonus, will i be able to use the digital CE PC?

[Llan]

Llan Hana, did you get the game from SE NA (digital)?

Nope, got a Physical CE from Amazon. Sorry for the delay on the reply I was working.

Llan Hana.

[MaxxxxLL]

I got my pre-ordered hardcopy registered to my NA beta account, tried the 20 digit reg code in the box for early access, didn't work. Tried the code generated from mu product registration, didn't work as well. The error I'm getting is code's region is inapplicable. What can I do? I already sent a ticket to support.

[Helli]

Pre-ordered a Collectors Edition a while back.
Received my Early Access code just over a week ago and redeemed it on August 18th through the link provided. This registered the game on my old NA account.

Well now I find that I should have also gotten a second code, but didn't.

But more importantly when trying to get that second code by logging in through the code redemption link which takes me to the EU site as I am in Australia, Square Enix has created a duplicate account dated August 23rd which has no game at all attached.
The launcher accesses the EU site as that is where my Final Fantasy XIV should be and tells me I have no game attached.

Both accounts use the exact same username/password, but for whatever reason these two accounts do not share information, nor do they link. Leaving me with a game on my NA account that cannot be accessed, and no game on my EU account!!

All efforts to get Support have been futile. Live Chat closes telling you there is no Contact Staff available soon as you get to your turn after waiting in line 2 hours. Phone Support for Australia does not exist. And email doesn't even acknowledge support requests.

[Zelkaid]

I preordered the Collectors Edition directly from SE, Got the confirmation email and wrote down my Early Access 6-3-6-3 code, and from I'm seeing, that code doesn't matter anymore, but I have no email for a 20-digit code. Also, from what I've read on the forums, in game bonus codes will be sent at a later date as well?