Quote Originally Posted by ParadyneTech View Post
I am ... er WAS a diehard fan of Sqaure Enix since FF1 but they have done a lot to abuse that love. Your customer service leaves a lot of bad taste. Aside from the 3012 error that kept me from playing during the entire beta 4, you finally sent my pre order code LATE and IT DOESN'T WORK. Please communicate and be responsible for the problems. Stop creating website directions that lead to the wrong place too...that one is particularly annoying when trying to get help. Would love to see all these problems resolved...before I die of old age. Thanks.
As a fan of the franchise and a long-time/endgame FFXI player, I'm always amazed at how incredible SE's games are, and how terribly engineered their account management systems are. There's zero reason to region-lock accounts on a globally available MMO, there's zero excuse for having na.finalfantasyxiv.com reroute to eu. links seemingly at will (and default to British English instead of American English for the North American site? Seriously?), there's zero reason for having multiple account management interfaces that don't share information completely with each other, and there's zero reason to force hundreds of thousands to millions of people to try to register their preorders in only four days. Provisions for using preorder/early-access codes should have been in place, tested, and operational back when the preorders first started, not four days before early access and a week before launch - the fiasco with the overloaded registration website is sheer short-sightedness on SE's part.

What's worse, SE as a company has brilliant people in its employ, and so there's even less excuse for having so poor an experience for its customers on the account management side. If you've got the dev team to retool a MMO and build a billing system for it, you've got the talent to make a single consistent simple user interface for customers, yet SE has consistently (for both FFXI and FFXIV) failed in this regard.

SE's products are top-notch, but the experience outside the products is almost hostile to the customer. Hopefully FFXIV will be what SE needs to get its act together in the one place it's still having issues.