Post questions or problems regarding Early Access and Preorder Codes here

[seraseth]

I waited 2 hours in chat queue and got the same " no agents available to chat " haha - - SE, you guys suck.. seriously.

Wow that sucks... at least I actually got to speak to someone, even if all I got after answering a ton of questions was "we're aware of it"

[Envision]

Wow that sucks... at least I actually got to speak to someone, even if all I got after answering a ton of questions was "we're aware of it"

"I'm having problems entering my code."
"We're aware of it."
"Is there a fix or work around?"
"We're aware of it."
"You are? Could you share it with me please?"
"We're aware of it."

[DarkSnowWolf]

"I'm having problems entering my code."
"We're aware of it."
"Is there a fix or work around?"
"We're aware of it."
"You are? Could you share it with me please?"
"We're aware of it."

Now i feel like cancelling my chat..but I waited so long already O_O
I guess i'll just wait until I hear their "We're aware of it" thingy to let them know we're dam serious about them fixing it XDD

21 spots to go

[seraseth]

"I'm having problems entering my code."
"We're aware of it."
"Is there a fix or work around?"
"We're aware of it."
"You are? Could you share it with me please?"
"We're aware of it."

Actually asked me a bunch of questions about where i got it, when i entered the code, what my id was, was the 18 and 20 codes were etc... made me think I was going to get a real answer.... then ended with copy/pasted phrase of we're aware of it, watch site/twitter for updates.

[Danify]

Does anyone with an NA code for PC want to trade for my EU code for PC? I've been waiting for two days for help from SE, no email yet. Bought it digital from NA SE shop, but got a EU code for some odd reason.

[Micha_lol]

shits getting ridicioulus now ... still get that error 3 crap all day long

[DarkSnowWolf]

Status: Canceled
There are no agents available to chat with you right now. Please try again later.

so I wasted almost 2 hours of my time for nothing..NICE JOB SE!

[HomeFry]

I bought two physical CE copies of FFXIV:ARR back in late May, one for myself and the other for my brother. The purchase was made from the Square store as a single order, and the confirmation email included two preorder registration codes. I took the first, my brother the second. We have separate user accounts on SE's site, each with its own email address.

Although it took a while, he was eventually successful in registering his preorder code, receiving the 20-character early-access code, and redeeming that, and when he logs into the launcher it shows the "gotta wait for EA to start" message.

Ever since, when I try to register my code I'm getting error 2 (code already used) for a large number of retries, then it's back to error 3. Brother is showing two copies of ARR in the "registered games" section of his profile on na.square-enix.com. I don't have any mention of ARR in my profile, and when I log into the launcher it unsurprisingly shows that I need to register an early-access code before I can continue (to the "wait for EA" screen).

I started a ticket on the issue and am in a queue for live chat, but if I can correct the problem I'll close it and get out of everyone's way. Aside from just waiting and retrying, does anyone have any suggestions?

[misterrpg]

PSA: If you got a PS3 EU code and need a NA code customer support said that to keep trying to redeem your codes on PSN because their fix will enable you to redeem your codes on there eventually.

[Envision]

so I wasted almost 2 hours of my time for nothing..NICE JOB SE!

It wasn't wasted. You have now learned great patience.. However that learning time has been destroyed with their two sentences. I do, however, have cookies I can share.