Quote Originally Posted by Bishoujo_Senshi-Saila_Pea_Nass View Post
You have to start by creating a ticket on their support site http://support.na.square-enix.com/, somewhere along this process you'll have the option to go to either live chat, or email chat. Hope that helps!
There doesn't seem to be a live chat option for ff14, I've only seen it under ffxi. I've tried accessing that one, but it says it's unavailable, even though the hours say 9am PST.