Post questions or problems regarding Early Access and Preorder Codes here

[seraseth]

You have to start by creating a ticket on their support site http://support.na.square-enix.com/, somewhere along this process you'll have the option to go to either live chat, or email chat. Hope that helps!

There doesn't seem to be a live chat option for ff14, I've only seen it under ffxi. I've tried accessing that one, but it says it's unavailable, even though the hours say 9am PST.

[Bishoujo_Senshi-Saila_Pea_Nass]

There doesn't seem to be a live chat option for ff14, I've only seen it under ffxi. I've tried accessing that one, but it says it's unavailable, even though the hours say 9am PST.

Strange! I was just talking to "Agent Thomas" on their live chat who reviewed my ticket, asked me for my reg code, where I bought it from, and link I was trying to input the code into. He verified my ticket details and gave me the info about the further investigation taking place. Hmmm :/ Did they shut down their chat within the last 20 minutes?

Edit --

Oh... wow, I see how I got into live chat now. I chose "FFXIV" for my game and not "FFXIV:ARR" (Which is at the very bottom of the list of final fantasies to choose from.) lol... well, he seemed knowledgeable about the issue at least