Post questions or problems regarding Early Access and Preorder Codes here

[PinkiePieAddict]

Any ETA on when the Error 3 issue is going to be fixed on the NA Pre-order site?

I know they're having serious congestion issues, but I'm hoping that they fix it soon. I'm getting a bit worried.

[Bishoujo_Senshi-Saila_Pea_Nass]

Any ETA on when the Error 3 issue is going to be fixed on the NA Pre-order site?

I know they're having serious congestion issues, but I'm hoping that they fix it soon. I'm getting a bit worried.

This thread has a section devoted to Error 3: http://forum.square-enix.com/ffxiv/t...Problem-Solver

Did you try those steps?

[Sameguy]

Hello,

I pre-ordered the game on my account, I purchased it from Europe and got a European version. When I try to input the pre-order code it says "This code can only be applied to the region of the account" My account region I used for the beta and everything else, used to purchase the account as well, is registered in "The Americas" what I want to know is if I use this code on a brand new account, that is registered in EU will I still have the game and the pre-order bonuses and stuff like that or is there a way to change my region. Thank you ahead of time.

No one got any help for me in this?

[Envision]

No one got any help for me in this?

Follow the instructions listed here. They may eventually fix it but as of now, it's up to Square-Enix to resolve this one.

For Those Receiving Code Region Errors


We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.

https://twitter.com/FF_XIV_EN
If you need the correct region - Open a ticket with their support page http://support.na.square-enix.com/ or wait till the next announcement

Or you can simply make a matching region account (If you dont have characters saved from beta)
The region doesn't matter ingame you will be able to play or both NA and EU server with whatever region your account is bound to

You can figure out which region your code is by looking at the first 5 digits (PC only)
RAAU = NA code
RAAE = Europe Code

SE is working on this issue.

Sorry--I took to this quickly.. I thought you were having region code issues. My bad.

[Sameguy]

Thank you Envision, it is a region code issue at the end of the day. Sent a ticket!

[Cendres]

I have a question about Select Service

PS3 user

when I patched and updated my client (ran fine) it comes to a point where it wants you to specify where your PERKS go
it reads like this

OPTION: "Deleted character name"
PERKS: Mog hat Sith Doll

you can say OK or Create New Service

should i be clicking create new then log into my main character on early access for these items? clearly they wouldnt be going to my deleted character had I selected that option?

I never had this option on the PC version, and I WANTED it! :\

I wanted to create a new service account where the PC pre order code would be applied to, since my PS3 version is now linked to my SE account and hopefully my old Legacy account. :S So in effect I want my old legacy account to be linked to the Ps3 and a NEW service account on the PC so another person in my family can play with me.

Why is this so damn hard?

[Gerkargeo]

Thank you Envision, it is a region code issue at the end of the day. Sent a ticket!

You can try trading your NA code with someone who has a EU code here in the US. Maybe that might work for you two.

[Feichai]

Just sent in a ticket via email. Keep getting a EU code when I need a NA code. Anyone having any success via email or phone call at all? I am not hearing many success stories dealing with customer service.

[Lear315]

Ok, so i've got a US Account, but got an EU 20 digit code. Anyone wanting to trade/know a solution?

[eculley]

I Submitted a ticket yesterday and JUST got a response today stating that I will get a response within 48 hours. The chat is closed and the phone support is giving me a busy signal.. what a joke.