Post questions or problems regarding Early Access and Preorder Codes here

[Bishoujo_Senshi-Saila_Pea_Nass]

I am having issues registering my Pre-Order serial number. I pre-ordered the game directly from the SE store online on the 15th of July. I have a 6-3-6-3 serial number, and my services list on the account management page shows that I have FFXIV: ARR and FFXI.

The preorder serial code I received 4 days after my purchase is not being accepted on http://preorder.na.finalfantasyxiv.com/

I receive the following error message:
Error 2: The code entered has already been used.

I am certain I've not used this code ever, so I'm confused as to the origin of this error message.

On the Square Enix Account Manager(https://secure.square-enix.com/account), when I check the services section, I see both FFXIV and FFXI (Which is correct, I did have FFXI). However, for FFXIV I'm only seeing FFXIV:ARR

Am I also supposed to be seeing a

• FFXIV: ARR Early Access

Instead of what I'm currently seeing?

[Envision]

Am I also supposed to be seeing a

• FFXIV: ARR Early Access

Instead of what I'm currently seeing?

Try logging in through this site:
https://membership.square-enix.com/users/sign_in

If you see Final Fantasy XIV: A Realm Reborn registered in your games list, you should be good to go.

[Bishoujo_Senshi-Saila_Pea_Nass]

Try logging in through this site:
https://membership.square-enix.com/users/sign_in

If you see Final Fantasy XIV: A Realm Reborn registered in your games list, you should be good to go.

Hi Envision,

On that page, I see :

No games registered Click here to add new games

[Envision]

Hi Envision,

On that page, I see :

No games registered Click here to add new games

I'm getting "No games registered Click here to add new games", and no response from SE two days in a row now.

The sad part about this, is on the page you two were originally going to, I do not see FF XIV ARR, while one of you see's the beta registeration and the other see's just the game. Then I see it on the page I linked originally, and neither of you do.

This whole thing is a mess... I really hope Square-Enix doesn't just let this blow over their shoulders. I wouldn't want to see that mentality start like it was for 1.0

Unfortunatley, I don't have much else to go off of at this point. We now just have to hope for Square-Enix to address the issue or at least acknowledge there is a problem.

[Bishoujo_Senshi-Saila_Pea_Nass]

The sad part about this, is on the page you two were originally going to, I do not see FF XIV ARR, while one of you see's the beta registeration and the other see's just the game. Then I see it on the page I linked originally, and neither of you do.

This whole thing is a mess... I really hope Square-Enix doesn't just let this blow over their shoulders. I wouldn't want to see that mentality start like it was for 1.0

Unfortunatley, I don't have much else to go off of at this point. We now just have to hope for Square-Enix to address the issue or at least acknowledge there is a problem.

I hope we're not the majority; it would suck if we were, and, if SE didn't hire enough support staff to cover for this just before a re-launch of their title