Quote Originally Posted by Blackhart View Post
Still waiting for my code from Sq enix eu store but got this email back from my ticket i sent them.

Dear Customer,

Thank you for contacting our customer service.

We're sorry to inform you that pre-order bonus codes due to be sent out on 20th and 21st August to customers who pre-ordered the game on the Square Enix Store are still being sent and we hope to have these with you in the next 24 to 36 hours.

Please be aware that Square Enix Store customers (excluding Square Enix Boutique customers) will not receive the 18-digit pre-order code as this code is only redeemed in order to receive the 20-digit early access code. The 20-digit early access code is currently being sent directly to Square Enix Store customers, who need only redeem it on (https://secure.square-enix.com/accou...arlypre?rgn=en) in order to receive their early access and pre-order bonus items. No other steps are required.

We deeply apologise for the delay and thank you for your understanding.

Kind regards,

The Square Enix Support Centre Team
So they will email the 20-digit codes out anyway to SE inc customers no matter what errors you got with the reorder code??