Post questions or problems regarding Early Access and Preorder Codes here

[Blackhart]

Still waiting for my code from Sq enix eu store but got this email back from my ticket i sent them.

Dear Customer,

Thank you for contacting our customer service.

We're sorry to inform you that pre-order bonus codes due to be sent out on 20th and 21st August to customers who pre-ordered the game on the Square Enix Store are still being sent and we hope to have these with you in the next 24 to 36 hours.

Please be aware that Square Enix Store customers (excluding Square Enix Boutique customers) will not receive the 18-digit pre-order code as this code is only redeemed in order to receive the 20-digit early access code. The 20-digit early access code is currently being sent directly to Square Enix Store customers, who need only redeem it on (https://secure.square-enix.com/accou...arlypre?rgn=en) in order to receive their early access and pre-order bonus items. No other steps are required.

We deeply apologise for the delay and thank you for your understanding.

Kind regards,

The Square Enix Support Centre Team

[rsparrowk]

I also have 1.0 CE and bought the game for EA...I entered the code for EA and got three emails from Square-Enix all with EU regions (I am NA). I registered it and everything went through. I just hope it doesn't matter...as long as its not JP.

[Syldra]

Question for those of you who managed to register the 20 digits code, did ARR appear under your Service List (Select Service) in your Square Account Management System?
Not really seeing it anywhere so makes me wonder if I did it successfully. I still see my old XIV, not sure if it will use the same service.

(Edit: Or realized that this could be due to the fact that it's Early Access and not the game itself. The CE still isn't registered).

[rsparrowk]

Question for those of you who managed to register the 20 digits code, did ARR appear under your Service List (Select Service) in your Square Account Management System?
Not really seeing it anywhere so makes me wonder if I did it successfully. I still see my old XIV, not sure if it will use the same service.

(Edit: Or realized that this could be due to the fact that it's Early Access and not the game itself. The CE still isn't registered).

As of right now ARR has not been registered to my Account Management page. I used the 20 digit code and got three email confirmations, but still nothing in my Account Management for ARR.

I do see two ARR games as Registered Games on the http://na.square-enix.com/ page

[Envision]

Syldra, check this page:
http://na.finalfantasyxiv.com/

Login at the top right then go to "My Profile"

You should see it in there if it's registered.

[Qua3yer]

Hi all, I've got a problem... I registered 2 accounts before and I played the open beta with an account... Today I registered the early access code with the other account that I've never used... I don't want to re-cap 2 classes and I want to play with the account that I used in open beta, there's a way to register that code on the correct account?

[Riepah]

I have two service accounts for some reason, both tagged as "FFXIV: A Realm Reborn - Beta Test Windows(R)", they're called "FINAL FANTASY XIV 1" and "FINAL FANTASY XIV 2". When I try to redeem my code, it makes me choose between them and claims that, in order to check which of those service accounts has my character on it, I should log in to the old Lodestone. However, when I log in to the old Lodestone, I'm told that there's no character on my account and won't let me proceed any further. Does anyone know how to make sure I activate the correct service account with my Phase 4 character?

[khovel]

Just to stop the board from being a spam fest with the same questions over and over.

Just so that it's clearer, i think it would be good to separate PS3 from PC with this issue. And there is already another post specifically for PS3.
http://forum.square-enix.com/ffxiv/t...sues-%28PS3%29

[Ayvar]

Still waiting for my code from Sq enix eu store but got this email back from my ticket i sent them.

Dear Customer,

Thank you for contacting our customer service.

We're sorry to inform you that pre-order bonus codes due to be sent out on 20th and 21st August to customers who pre-ordered the game on the Square Enix Store are still being sent and we hope to have these with you in the next 24 to 36 hours.

Please be aware that Square Enix Store customers (excluding Square Enix Boutique customers) will not receive the 18-digit pre-order code as this code is only redeemed in order to receive the 20-digit early access code. The 20-digit early access code is currently being sent directly to Square Enix Store customers, who need only redeem it on (https://secure.square-enix.com/accou...arlypre?rgn=en) in order to receive their early access and pre-order bonus items. No other steps are required.

We deeply apologise for the delay and thank you for your understanding.

Kind regards,

The Square Enix Support Centre Team

So they will email the 20-digit codes out anyway to SE inc customers no matter what errors you got with the reorder code??

[rsparrowk]

Hi all, I've got a problem... I registered 2 accounts before and I played the open beta with an account... Today I registered the early access code with the other account that I've never used... I don't want to re-cap 2 classes and I want to play with the account that I used in open beta, there's a way to register that code on the correct account?

You just have to enter your pre-order code from what ever site you got it from, from there it will give you the 20 digit pre-order code...From there you can apply it to your already existing account. I know its a lot of work for all this but that is how its done. Then you should be good to go.